Senior Field Service Engineer

HPD; Boulder (CO); On-site; USD 60,600 - 79,590; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock purchase plan (ESPP)

Quarterly profit-sharing bonuses

Job summary

HPD is looking for a Senior Field Service Engineer based in Boulder, Colorado. The role involves delivering high-quality technical service for cryogenic product lines, requiring extensive domestic and occasional international travel.

Ideal candidates will have at least 2 years of related experience or a bachelor’s degree, exemplifying skills in troubleshooting, customer support, and detailed engineering practices. The company offers a competitive salary range and a robust benefits program.

Qualifications

• Minimum of 2 years of related experience or an advanced degree without experience.
• Ability to bend, stoop, and lift equipment weighing 40–80 pounds.

Responsibilities

• Perform preventative and corrective maintenance at customer sites.
• Diagnose, troubleshoot, and repair complex equipment issues.
• Lead and resolve technical escalations.

Skills

Cryocoolers

Cryogenic Refrigerators

Customer Support and Training

Detail‑Oriented

Field Service Engineering

Technical Problem‑Solving

Microsoft Windows Office

Education

Bachelor’s degree or equivalent work experience

Job description

We are seeking a Senior Field Service Engineer to join our Boulder-based Service Team supporting our Quantum Cryogenic product lines. This seasoned, hands‑on professional will deliver high‑quality technical service and support to customers.

Key Responsibilities

• Perform preventative and corrective maintenance at customer sites to ensure optimal system performance.
• Install and commission FormFactor cryogenic systems, including executing final system acceptance testing per defined protocols.
• Diagnose, troubleshoot, and repair complex equipment issues both remotely (phone/email) and on‑site.
• Provide timely and professional customer communication to ensure a high‑quality service experience.
• Complete work orders, service reports, and documentation accurately and in alignment with company standards.
• Lead and resolve technical escalations, ensuring timely root‑cause identification and corrective actions.
• Collaborate cross‑functionally with Engineering, Operations, Quality, and Supply Chain to support product and process improvements.
• Develop, maintain, and improve service procedures, protocols, and technical documentation.
• Deliver technical training and instruction to customers, partners, and internal teams.
• Participate in ongoing training and certification programs to maintain and expand technical expertise.

Physical Requirements

On‑site position operating in both office and manufacturing environments. Extensive domestic travel is required, with occasional international travel. Ability to frequently bend, stoop, and lift equipment weighing 40–80 pounds; heavier items may require team lift or mechanical assistance. Work in confined spaces or controlled environments as required (e.g., cleanrooms, lab settings).

Skills

• Cryocoolers, Cryogenic Refrigerators, Cryogenic Systems, Cryostats
• Customer Support and Training
• Detail‑Oriented, Field Service Engineering, Industrial Maintenance
• Interpersonal Communication, Microsoft Windows Office, Project Organization
• Spare Parts Management, Team Communication, Technical Problem‑Solving, Vacuum Pumps, Vacuum Systems

Education & Experience

• Bachelor’s degree and a minimum of 2 years of related experience, or an advanced degree without experience, or equivalent work experience.

Compensation & Benefits

Pay Range: $60,600.00 – $79,590.00 per year (Boulder, Colorado); pay may vary in other locations.

Benefits: Medical, dental, vision, life insurance, disability coverage, 401(k) with company match, employee stock purchase plan (ESPP), paid time off, quarterly profit‑sharing bonuses, flexible spending or savings accounts.

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to recruitment, hiring, training, promotions, and compensation.