Senior Field Property Claims Specialist (Remote)

Westfield-Insurance; Westfield Center (OH); Remote; USD 65,000 - 90,000; Full time

Job summary

Westfield-Insurance is seeking a Claims Senior Representative-Property Field to serve as a technical expert in property claims. You will determine coverage, investigate facts, negotiate settlements, and guide a team of adjusters while delivering high-quality customer service in a high-volume environment.

The role handles first-party homeowners and commercial property claims, uses Xactimate, and may require travel for field assignments; remote work option with occasional visits to client sites

Qualifications

• Bachelor's degree in Business, Communication, or a related field or commensurate work experience.
• 4+ years of Claims Handling experience.
• For field roles only: Valid driver’s license and a driving record that conforms to company standards.

Responsibilities

• Determines whether proper coverage exists for the type of claim assigned.
• Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, legal climate, potential exposure, and damages, and makes decisions on claim resolution.
• Meets established goals & objectives, arranges for salvage disposition and other recovery proceedings as necessary, participates in claim file reviews and audits with customer and broker.
• Provides support in negotiation of settlements with insureds, claimants, vendors, attorneys, and other insurance companies.
• Maintains effective and ongoing communication with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel.
• Completes appropriate reports to ensure that the claim status is clearly documented, obtains all necessary documentation to support claim evaluation.

Skills

Collaborates

Communicates Effectively

Customer Focus

Decision Quality

Nimble Learning

Education

Bachelor's degree in Business, Communication, or related field

Tools

Account Management

Claims Investigations

Claims Adjustment

Financial controls

Case Management

Customer Relationship Management

Project Management

Business Process Improvement

Auditing

Data Analysis and Reporting

Job description

Westfield-Insurance is seeking a Claims Senior Representative-Property Field to serve as a technical expert in property claims. You will determine coverage, investigate facts, negotiate settlements, and guide a team of adjusters while delivering high-quality customer service in a high-volume environment.

The role handles first-party homeowners and commercial property claims, uses Xactimate, and may require travel for field assignments; remote work option with occasional visits to client sites