Senior Field Auto Appraiser (San Joaquin/Merced Counties)

Aspire General Insurance; Rancho Cucamonga (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

PTO

401k

Company Holidays

Job summary

Aspire General Insurance in California seeks a Sr. Field Appraiser to inspect auto damages in the field or virtually and to prepare detailed estimates of repair costs. The role requires extensive expertise in estimating, value assessment, and negotiation with repair facilities.

You will research market values, communicate with clients, and ensure thorough documentation while upholding company standards and procedures. Travel to sites may be required, and a background check is anticipated.

Qualifications

• Ten plus years’ experience in Property and Casualty insurance industry.
• Ten plus years of Auto vehicle estimating and losses.
• Strong communication and customer service skills.
• Ability to negotiate with repair shops and clients.
• Pass a background check and pursue Independent Adjuster License.

Responsibilities

• Inspects and evaluates vehicle damage in field or virtually and documents repair costs.
• Present estimates, negotiate settlements with repair facilities and related parties.
• Research actual cash value of vehicles to settle total losses.
• Maintain client communication throughout the repair process and provide timely service.
• Write appraisals using licensed software and ensure compliance with company policies.
• Travel may be required.

Skills

Property and Casualty insurance

Customer service

Analytical skills

Decision making

Team player

Education

College degree preferred

Tools

Licensed appraisal software

Job description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Locations

• Merced, CA
• Modesto, CA

Job Summary

Under direction of Material Damage leadership, the Material Damage Sr. Field Appraiser performs the essential functions of the position, which includes but is not limited to:

Duties and Responsibilities

• Ensures equitable settlement of damages and maintains good customer service and shop relations.
• Inspect and evaluate either in the field or virtually the degree of physical damage to vehicles for first and third party claims; complete detailed summary of damage and estimate cost of repair based on knowledge of equipment, parts and present values.
• Present estimates and reach agreed upon price with repair facility, and confirm assessment of damages and costs; negotiate settlements with related parties as necessary.
• Research actual cash value of vehicles and parts by gathering and analyzing current market information to reach a settlement for total losses.
• Take photographs of vehicle and physical damage to aid in the determination of liability and to substantiate findings; submit with completed reports and thorough documentation.
• Perform re-inspections and/or authorize supplemental repairs as necessary to ensure quality service and thorough restoration of damage.
• Maintain communication with clients throughout repair process; report initial evaluation and summary of damage, explain relevant procedures, respond to customer inquiries; provide complete, courteous and timely customer service.
• Keep abreast of current values of vehicles and parts, changes in the industry and in Company policies and procedures; ensure ongoing adjudication of claims within company standards and industry best practices and regulations.
• Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation.
• Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow and enforce Aspire General Insurance/partner’s policies, procedures and work rules.
• Write appraisals using licensed software.
• Maintain regular and predictable punctuality and attendance.
• Other duties as necessary.

Requirements

• Ten plus years’ experience in Property and Casualty insurance industry.
• College degree preferred.
• Must have a clear understanding of insurance industry practices, standards and terminology.
• Ten plus years of Auto vehicle estimating, all types of vehicle damage claims and repairs and total losses including the most complex repairs with little to no management oversight.
• Assist supervisor in the onboarding and assimilation of new team members.
• Assist MD leadership in resolving complex and difficult claims including working and negotiating with the most difficult body shops, tow yards and storage facilities.
• Must be able to pass a background check with the anticipated goal of acquiring and maintaining a current Independent Adjuster License with the Department of Insurance.
• Must have a disciplined approach to all job‑related activities.
• Must have a solid foundation of personal organization, sound decision making, analytical skills, strong interpersonal and customer service skills.

Inter‑relationship Component

• Ability to develop excellent working relationships with staff, clients and shops.
• Ability to communicate with others in an effective and friendly manner, fostering a spirit of goodwill and a professional environment.
• Ability to be a team player and work cohesively with other Company Partners and staff to achieve company goals.
• Able to represent the company in a professional manner and contribute to the corporate image.
• Able to consistently provide excellent client service.

Working Conditions

• This is a non‑exempt position which complies with alternative work schedules when applicable.
• This position may require mandatory overtime as deemed appropriate by management.
• The office is in a highly technical, paperless environment.
• Travel may be required.
• Vision abilities to work at close range and with small print.
• Physical effort required includes typing, repetitive small motor activity, grasping, stooping, reaching, standing, lifting light objects under 10 pounds frequently and climbing occasionally with a small step ladder to reach supplies.

Benefits

Medical, Dental, Vision, HSA*, PTO, 401k, Company Observed Holidays.

Equal Opportunity Employment

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record‑keeping, reporting, and other legal requirements.

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.