Senior Field Applications Engineer - Optical Networking Products

Semtech; San Jose (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Field Application Engineer specializing in signal integrity products. This role focuses on delivering exceptional technical support to customers integrating high-speed communications ICs into their products, encompassing optical transceivers and networking equipment. The ideal candidate will possess strong presentation skills and a deep understanding of optical module design, along with the ability to troubleshoot complex technical issues. Join a collaborative team that values customer satisfaction and innovation in the rapidly evolving field of connectivity solutions. If you are passionate about technology and customer engagement, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in hardware and firmware design and customer technical support.
• Strong knowledge of high-speed circuitry and PCB design.

Responsibilities

• Provide pre-sales and post-sales technical support for high-speed communications products.
• Collaborate with sales and R&D teams to ensure successful product integration.

Skills

Signal Integrity Expertise

Optical Module Design

Presentation Skills

Customer Technical Support

Hardware and Firmware Design

High-Speed Circuitry Knowledge

Education

B.S.E.E. in Integrated Circuit Design

M.S.E.E.

Job description

Location: Bay Area (Remote)

The Senior Field Application Engineer, Signal Integrity Products, will be responsible for providing hands-on technical support and expertise to customers integrating Semtech high-speed communications ICs into their connectivity products, including optical transceivers/modules, active copper cables, and networking equipment. This role involves collaborating with sales, product management, and R&D teams to ensure customer satisfaction and successful product integration. Strong presentation skills, solid signal integrity expertise, and optical module design experience, initiative, and business acumen are critical to success in this role.

Responsibilities:

• Provide pre-sales and post-sales technical support to customers and prospects, focused on the Semtech signal integrity / high-speed communications product portfolio
• Assist customers with the design-in of Semtech high-speed communications ICs into their products, providing guidance on both hardware and software aspects of the customer designs
• Serve as the primary technical point of contact for customers and prospects
• Troubleshoot and drive to resolution complex technical issues related to the integration of Semtech high-speed communications ICs into the customers’ products
• Work closely with the sales team and product line managers to understand customer requirements and provide technical solutions, helping to close sales
• Collaborate with product management and R&D teams to provide feedback and drive product improvements based on customer input
• Support customers in the qualification process of their products with equipment and network operators and cloud service providers
• Conduct customer, distributor, and partner training and product demonstrations
• Participate in trade shows, conferences, and customer meetings to promote Semtech signal integrity and high-speed communications products
• Help create application notes and white papers targeting the use of Semtech signal integrity / high-speed communications products

Minimum Qualifications:

• Experience in optical module architecture, and/or design and validation
• 5+ years’ experience with hardware and firmware design and/or validation
• 5+ years’ experience in direct customer technical support
• Knowledge of and experience with high-speed circuitry and PCB design and validation
• Excellent communication, interpersonal and presentation skills
• Candidate must be highly self-motivated
• B.S.E.E. with focus on integrated circuit (IC) design, hardware design, networking communications, or a related area

Desired Qualifications:

• Depth of experience as a Field Application Engineer or Application Engineer with an emphasis of being customer facing
• M.S.E.E.