Senior Federal Customer Success Executive (Remote)

Tech Sales Jobs; United States; Remote; USD 180.000 - 282.000; Vollzeit

Benefits dieser Stelle

Health plans

401(k) with company match

ESPP

Flexible time away

Family leave programs

Equity when applicable

Zusammenfassung

ServiceNow is seeking a Principal Customer Success Executive (PCSE) to own post-sale relationships with senior stakeholders in U.S. Federal and enterprise accounts.

You will drive retention and expansion by aligning platform value with customer strategy, leading multi-workstream programs, and mentoring teams through transformation. In this high-impact role, you will shape executive-level engagements, manage risks, and partner with sales to accelerate adoption.

Qualifikationen

• Experience leveraging AI to improve work processes and decision-making.
• Strong track record translating strategy into client outcomes using ServiceNow.
• Project management experience and PMP preferred.
• 15+ years in client-facing roles with account/consulting leadership.
• Experience with U.S. Federal customers is preferred.

Aufgaben

• Lead complex transformations across strategic customers, aligning governance with objectives and priorities.
• Identify services opportunities via roadmaps, value blueprints, and adoption analysis; support funnel opportunities.
• Partner with Impact team members to craft executive-ready narratives and platform value stories.
• Shape customer strategy with senior executives by identifying trends and best practices.
• Standardize delivery methodologies and ensure governance and quality; advise on change management plans.

Kenntnisse

AI integration

Executive stakeholder management

Strategic advisory

Change management

15+ years client-facing

Ausbildung

PMP certification

Jobbeschreibung

ServiceNow is seeking a Principal Customer Success Executive (PCSE) to own post-sale relationships with senior stakeholders in U.S. Federal and enterprise accounts.

You will drive retention and expansion by aligning platform value with customer strategy, leading multi-workstream programs, and mentoring teams through transformation. In this high-impact role, you will shape executive-level engagements, manage risks, and partner with sales to accelerate adoption.