Senior Fashion Advisor

ELIE SAAB; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in high-end fashion is seeking a Senior Fashion Advisor to enhance store sales through exceptional customer service and merchandising standards. This role requires a strong background in bridal and evening wear, along with significant experience in the luxury retail sector. The ideal candidate will be team-oriented, possess excellent communication skills, and excel in a fast-paced environment.

Qualifications

• Five to eight years of experience in high-end retail fashion.
• Background in bridal and evening wear is a must.
• Team-oriented with strong work ethic and high energy level.

Responsibilities

• Promote high customer service standards throughout the shopping experience.
• Meet and maximize cross-selling & up-selling sales targets.
• Ensure security procedures for merchandise are observed.

Skills

Customer Service

Communication

Negotiation

Conflict Management

Education

High School Diploma or equivalent

Job description

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The Senior Fashion Advisor is responsible for contributing to store sales by providing remarkable and memorable service to all clients and maintaining merchandising standards.

Main Duties & Responsibilities

Customer Service

• Promote high customer service standards throughout the shopping experience.
• Attend to customer needs.
• Actively seek input from customers and efficiently address complaints to reinforce service standards.
• Gather information and organize records on customer preferences and buying behavior, providing proper feedback and insights.
• Update clients on upcoming events.
• Support VIP events and ensure proper follow-up with clients as needed.
• Inform clients about policies and procedures to ensure transparency, including refund and exchange policies.
• Meet and maximize cross-selling & up-selling sales targets.
• Adhere to operational standards.
• Support the manager in achieving the boutique’s goals.
• Ensure security procedures for merchandise are observed at all stages of the sales process.
• Maintain proper replenishment of merchandise, display, and visual merchandising standards to uphold the brand’s image.
• Process cash register operations accurately and efficiently from opening to closing, protecting company assets.
• Support cost allocation by optimally using boutique products without exceeding availability.

Position Requirements

• High School Diploma or equivalent.
• Five to eight years of experience in the high-end retail fashion industry.
• Background in bridal and evening wear is a must.
• Team-oriented with a strong work ethic and high energy level.
• Strong communication and negotiation skills.
• High customer centricity.
• Team-oriented with proper conflict management skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Retail Luxury Goods and Jewelry