Senior Facilities & Analytics Manager

Ross Stores; Dublin (CA); On-site; USD 97,000 - 146,000; Full time

Job summary

Ross Stores is seeking a data-driven Corporate Properties professional specializing in facilities operations, service delivery, and performance analytics. The role leverages CMMS data to analyze work order trends, SLA performance, space utilization, Move/Add/Change activity, and translates findings into insights for site and executive leadership.

Partners with vendors and contract teams for compliance and continuous improvements.

Qualifications

• Bachelor's degree in business, finance or real estate or relevant work experience.
• Minimum 7 years of facilities, workplace operations, or property management experience.
• Experience coordinating outsourced vendors in high-volume corporate environments.
• Must have excellent organizational, analytical, written or communication skills with the ability to build relationships and communicate effectively with associates at all levels, including executives.
• Strong analytical and problem solving skills with demonstrated ability to interpret operational and financial data, identify trends, and provide actionable recommendations.
• Ability to work independently in a large, complex office.
• Proficiency with Microsoft 365, Teams, and work order systems.
• Experience supporting large corporate sites (1,000+ employees) preferred.
• Mechanical/electrical knowledge and ability to articulate potential issues from past and future trends preferred.

Responsibilities

• Monitor work orders via CMMS; analyze ticket trends, backlog, and SLA adherence & report to each site CP leader.
• Provide analytics for space moves, conference room reservations - utilization, and all MAC (moves/adds/changes) activity, make recommendations for process improvements.
• Evaluate café, food & coffee service, fitness center activity, and financial performance of these services.
• Ensure delivery of contractor scope adherence and all conditions, COIs, rates, and performance scorecards.
• Validate scope completion and collect service reports; flag non conformance.
• Support competitive bids/RFPs and assist in updating SOWs and SLAs.
• Track OPEX/CAPEX against plan; validate invoices, process accruals, and maintain cost logs.
• Prepare variance analysis and quarterly re forecasts.
• Maintain asset registers, warranty logs, and lifecycle plans, update PDSL as required.
• Build weekly/monthly dashboards: SLA performance, ticket volumes, response/resolve times, spend, vendor performance, energy usage, and space utilization.
• Support QBR dashboard, provide reports and analysis.
• Identify root causes and recommend process improvements based on data trends.
• Maintain facilities documentation: floor plans, as builts, equipment lists, and playbooks.
• Help ensure compliance with OSHA, ADA, life safety, and local building codes; support audits.
• Assist with BCP/DR plans for facilities, including critical vendor readiness.
• Validate completion of daily/weekly routines (cleaning, food service, fitness, stocking, PM visits); drive improvements.
• Provide concise updates to Ross Associates, Corporate Properties Leadership and others as required.
• Partner with cross-functional teams (IT/AV, HR, Security, Food Services) to support business operations.

Skills

Data analysis

CMMS

Facilities operations

Vendor management

Dashboard reporting

Excel / MS 365

Education

Bachelor's degree in business, finance or real estate

Tools

Microsoft 365

Work order systems

Job description

Ross Stores is seeking a data-driven Corporate Properties professional specializing in facilities operations, service delivery, and performance analytics. The role leverages CMMS data to analyze work order trends, SLA performance, space utilization, Move/Add/Change activity, and translates findings into insights for site and executive leadership.

Partners with vendors and contract teams for compliance and continuous improvements.