Senior Facilities Account Operations Manager - Baltimore

CBRE Group, Inc.; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

CBRE Group, Inc. seeks a Senior Facilities Operations Manager to direct maintenance management staff and safety programs for large facilities. Role sits within the Contract Quality Management function and focuses on delivering contractual services to meet client requirements.

You will supervise staff, coordinate daily activities, and manage vendor performance and compliance while developing operational playbooks and cost-reduction initiatives.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• 5-8 years of relevant experience in facilities operations or related fields.
• Strong leadership, coaching, and mentoring abilities.

Responsibilities

• Provide formal supervision to employees; conduct performance evaluations and coaching.
• Coordinate and manage the team's daily activities; set schedules and cross-train staff.
• Promote organizational capabilities and identify sale opportunities to potential clients.
• Monitor vendor performance on outsourced service contracts and ensure pricing and SLAs.
• Ensure safety and regulatory compliance across facilities; manage inspection programs.
• Develop operational service delivery plans and playbooks for accounts.
• Oversee account regional site operations and new projects; manage capital budgets.

Skills

Staff management

Performance evaluations

Coaching

Safety programs

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Senior Facilities Operations Manager, you will direct and oversee the maintenance management staff and safety programs for large and high-profile facilities or properties.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Promote organizational capabilities and identify sale opportunities to potential clients.
• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Develop operational service delivery solutions to include documented playbooks, account operations plans, etc.
• Manage ongoing evaluation of utility consumption rate structures and approve cost reduction programs.
• Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
• Oversee account regional site operations and new projects.
• Identify capital improvement projects and conduct cost evaluations used in the preparation of capital budgets.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Expert-level logical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.
• Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.