Senior F&B Operations Manager

benchmark; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Pyramid Global Hospitality's The Potomac Hotel, Autograph Collection, in Washington, DC, seeks a Food & Beverage Senior Manager to oversee front-of-house operations and deliver an outstanding guest experience across all dining outlets.

You will recruit, train, and coach staff, manage the budget, ensure service standards and product knowledge, and coordinate the flow between kitchen and floor to maintain a consistent, high-quality guest journey.

Responsibilities

• Hire, coach, recruit, and develop service professionals.
• Handle guest complaints and report to the F&B Director.
• Monitor dining room setup to meet standards.
• Ensure staffing levels and equipment meet safety and service standards.
• Schedule, supervise, and manage supervisors and servers to meet business demands.
• Create a positive atmosphere in all outlets and engage guests.
• Monitor timekeeping and attendance and adjust as needed.
• Lead pre-meal meetings and ongoing training on service standards and product knowledge.
• Demonstrate high standards of products and systems while treating staff fairly.
• Meet and greet customers and oversee the open table guest profile system.
• Maintain clean, organized storage, service stations, and dining areas.
• Comply with resort policies and assist in reporting.

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city's most recognizable landmarks.

At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you'll join Pyramid Global Hospitality's People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience.

What you will have an opportunity to do:

The Food & Beverage Senior Manager will manage all aspects of the front of house operations to deliver high level of guest satisfaction and superior experience to all guests. Overall responsibilities include handling guest satisfaction, compliance with hotel standards, controlling the budget, recruiting and training staff in service standards, menu knowledge, and overall flow between kitchen and front of house.

ESSENTIAL JOB FUNCTIONS

• Responsible for the hiring, termination, coaching, recruiting, and developing of all service professionals.
• Handle guest complaints and communicate to the F&B Director
• Monitor set up and maintenance of dining room area to ensure that it is up to standard.
• Monitor and ensure availability of staffing levels, supplies such as china/glass/silver, and equipment such as tables and chairs are up to standard for both guest and service professional's safety
• Scheduling, supervision and control of supervisors, servers , culinary concierges, bartenders, food runners, and server assistants on a weekly basis to business and budget demands
• Ensures a "positive atmosphere" in all outlets including contacting 100% of guests, Service Professionals throughout each shift
• Ensures coverage and monitors timekeeping and absenteeism and making the necessary adjustments in the best interest of the company or at the direction of Food & Beverage Director
• Attend and lead all pre-meal meetings and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments
• Must be familiar with commonly demonstrate a high standard of all products and systems while being fair to each service professional
• Meets and greets customers in the outlets and to oversee the open table guest profile system
• Maintains clean and organized storage areas, service stations, and dining room
• Comply with resort policies, procedures, and standards of operation
• Assist in the completion of reports