Senior F&B Operations Manager

BENCHMARK; United States; Vor Ort; USD 74.000 - 90.000; Vollzeit

Zusammenfassung

Pyramid Global Hospitality’s Potomac Hotel in Washington, D.C. is seeking a Food & Beverage Senior Manager to oversee front-of-house operations and deliver outstanding guest experiences.

You will recruit, train, and coach service teams, manage budgets, and ensure service standards across outlets, balancing guest satisfaction with operational efficiency. Ideal candidates have 5+ years in high-volume dining, a strong hospitality mindset, and a degree in Hotel Management or equivalent experience.

Qualifikationen

• Proven leadership and team management in a high-volume dining environment.
• Strong guest service focus with ability to resolve issues quickly and professionally.
• Experience managing budgets, labor cost controls, and dining room operations.

Aufgaben

• Oversee front-of-house operations to ensure exceptional guest experiences.
• Lead, coach, and manage service professionals; recruit and train staff as needed.
• Monitor dining room setup, cleanliness, and overall presentation to standards.
• Maintain staffing levels, supplies, equipment, and safety compliance across outlets.
• Schedule and supervise staff to meet business and budget needs on a weekly basis.
• Lead weekly meetings and ongoing training to improve performance and product knowledge.

Kenntnisse

Leadership

Staff development

Guest satisfaction

Budget management

Ausbildung

High school diploma or GED

Degree in Hotel Management/Restaurant Management

Jobbeschreibung

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city's most recognizable landmarks. At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you'll join Pyramid Global Hospitality's People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience. Whether you're beginning your hospitality career or ready for your next opportunity, you'll find a supportive environment where your contributions matter. If you're passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C., we invite you to explore opportunities at The Potomac Hotel and join our Pyramid Family.

What you will have an opportunity to do:

The Food & Beverage Senior Manager will manage all aspects of the front of house operations to deliver high level of guest satisfaction and superior experience to all guests. Overall responsibilities include handling guest satisfaction, compliance with hotel standards, controlling the budget, recruiting and training staff in service standards, menu knowledge, and overall flow between kitchen and front of house.

ESSENTIAL JOB FUNCTIONS

• Responsible for the hiring, termination, coaching, recruiting, and developing of all service professionals.
• Handle guest complaints and communicate to the F&B Director
• Monitor set up and maintenance of dining room area to ensure that it is up to standard.
• Monitor and ensure availability of staffing levels, supplies such as china/glass/silver, and equipment such as tables and chairs are up to standard for both guest and service professional's safety
• Scheduling, supervision and control of supervisors, servers , culinary concierges, bartenders, food runners, and server assistants on a weekly basis to business and budget demands
• Ensures a 'positive atmosphere' in all outlets including contacting 100% of guests, Service Professionals throughout each shift
• Ensures coverage and monitors timekeeping and absenteeism and making the necessary adjustments in the best interest of the company or at the direction of Food & Beverage Director
• Attend and lead all pre-meal meetings and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments
• Must be familiar with commonly demonstrate a high standard of all products and systems while being fair to each service professional
• Meets and greets customers in the outlets and to oversee the open table guest profile system
• Maintains clean and organized storage areas, service stations, and dining room
• Comply with resort policies, procedures, and standards of operation
• Assist in the completion of reports on production and necessary requisitions for staffing needs, supplies, and product mix reviews to enhance the experience for all guest
• Approve/Deny all service professionals requested PTO and days off
• Oversee and to manage all aspects of the training programs within the outlets at all times for all service professionals and new hires
• Handle disgruntled customers by offering suggestions and solutions to ensure guest satisfaction as the ultimate priority
• Expectations for Food & Beverage Manager are to be present of the floor at all times during each shift
• Foster a healthy and working relationship with the back of house while maintaining a high standard for quality of food and presentation
• Attend weekly Food and Beverage Meetings led by the Director of Food and Beverage.

What are we looking for?

• EDUCATION/EXPERIENCE · Must be 18 years of age or older.
• High school diploma or general education degree (GED) required.
• Must be able to work a varied schedule which includes working weekends and holidays.
• Preferred: Degree in Hotel Management/Restaurant Management or equivalent experience
• Five years related experience and/or training; or equivalent combination of education and experience preferably in high volume and/or formal fine dining establishment

REQUIREMENTS

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
• The employee must be able to lift and move up to 25 pounds.
• The employee must be able to see differences in widths and length of lines such as those on graphs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation: $82,000 - $82,000

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facility services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

We celebrate diversity and are committed to creating an inclusive environment for all employees.