Senior Experience Strategy Lead

Kyndryl; United States; On-site; USD 144,000 - 273,000; Full time

Benefits offered by this job

Discretionary annual bonus

Medical and dental coverage

Paid leave and time off

Job summary

Kyndryl is seeking a Senior Lead, Experience Strategist to shape CX strategy, influence executive decisions, and drive measurable outcomes. You will lead experience‑led growth, craft executive narratives, and enable delivery teams with direction to achieve client outcomes.

The role sits with Kyndryl Vital and involves on‑site client work, collaboration with senior stakeholders, and leading AI‑enabled CX initiatives.

Qualifications

• 10+ years of progressive CX strategy focused consulting.
• Experience integrating AI into CX strategies to improve personalization and outcomes.
• Expertise in CX concepts like service design and automation.

Responsibilities

• Own and shape high‑impact, executive‑ready POVs, narratives, and solution frameworks.
• Define integrated experience strategies aligning business objectives and user needs.
• Lead executive workshops and co‑creation sessions to align stakeholders.

Skills

Executive-Level Leadership

AI in CX

CX Strategy

Prototyping Tools

Mentorship

Education

Bachelor’s or Graduate CX related

Tools

Figma Make

Replit

Claude Code

Job description

Kyndryl is seeking a Senior Lead, Experience Strategist to shape CX strategy, influence executive decisions, and drive measurable outcomes. You will lead experience‑led growth, craft executive narratives, and enable delivery teams with direction to achieve client outcomes.

The role sits with Kyndryl Vital and involves on‑site client work, collaboration with senior stakeholders, and leading AI‑enabled CX initiatives.