Experience Product Manager

abbott; Madison (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Abbott in Madison, WI is seeking a Product Manager to define the roadmap and drive the delivery of customer journeys across digital and physical touchpoints. This role requires strong synthesis of business, user, and technology needs to create immersive experiences.

You will thrive in a fast-paced environment, embrace experimentation, and collaborate with UX, product, and technology teams to deliver measurable outcomes.

Qualifications

• Define product roadmaps and deliver customer journeys.
• Balance business, user, and technology needs for holistic experiences.
• Strong fluency in UX, product, services, and technology with a willingness to innovate.
• Able to pivot or say no when required.

Responsibilities

• Define roadmaps and drive delivery of journeys within an Experience.
• Ensure holistic service design across digital and physical touchpoints.
• Collaborate with UX, engineering, and business stakeholders to align goals.
• Analyze, iterate, and deliver solutions for maximum impact.

Skills

Roadmap definition

Delivery leadership

UX understanding

Product management

Service design

Technology collaboration

Continuous analysis

Iteration

Solutioning

Job description

JOB DESCRIPTION:

The Opportunity

Abbott’s Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill. The Product Manager is responsible for defining the roadmap and driving deliver of one or more of the journeys with a given Experience. In defining the journeys, the Product Manager must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position ensures that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery. The Product Manager lives and breathes UX, product, services, and technology and can fluctuate between those spaces. This position loves to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. This is an on-site position based in Madison, WI