Senior Executive Host – Sports

Jobtailor

Illinois

On-site

USD 60,000 - 90,000

Full time

5 days ago

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Job summary

Jobtailor in Illinois seeks a results-driven casino marketing and VIP relations professional to drive guest loyalty, manage VIP promotions, and coordinate cross-functional teams.

You will build rapport with guests, analyze data, and implement direct mail, email, and telemarketing campaigns to maximize revenue and guest satisfaction. Some travel may be required to support promotions and events.

Qualifications

Three+ years of experience in sales, casino and/or loyalty marketing service/support.
High School diploma or equivalent.
Strong sales, project management, customer service, and analytical skills.

Responsibilities

Develop and maintain an assigned book of players through direct mail, email, telemarketing, and available technology.
Conduct telephone solicitation and coordinate personalized direct mailings for assigned guests.
Identify cross-sell opportunities and maintain knowledge of property and in-market happenings.
Master existing products/services, new initiatives, bonus programs, and system changes.
Coordinate with Player Support, Caesars Rewards, VIP Leaders, Marketing Technology/IT, vendors, and analytics teams.
Monitor and report VIP activity, wagering, revenue, win/loss, and guest generosity levels.

Skills

Sales

Customer Service

Project Management

Communication

VIP Management

Cross-Selling

Education

High School diploma

Tools

Marketing Technology

Analytics Tools

Office Equipment

Job description

Develop and maintain an assigned book of players through direct mail, email, telemarketing, and available technology.
Conduct telephone solicitation and coordinate personalized direct mailings for assigned guests.
Identify cross-sell opportunities and maintain knowledge of property and in-market happenings.
Master existing products/services, new initiatives, bonus programs, and system changes.
Participate in department and company initiatives to drive sales and revenue.
Teach, mentor, train, and share information with the team.
Build rapport with guests to encourage trial and repeat visitation.
Find new customers based on management criteria.
Provide personalized service and manage VIP guests in individual and group settings.
Resolve guest issues, service failures, claims, and disputes.
Greet guests at social events and special promotions.
Coordinate with Player Support, Caesars Rewards, VIP Leaders, Marketing Technology/IT, vendors, and analytics teams.
Communicate successes and challenges to the direct supervisor.
Create VIP promotions and initiatives and improve service delivery systems.
Monitor and report VIP activity, wagering, revenue, win/loss, and guest generosity levels.
Generate weekly potential, active, lapsing, and lapsed VIP lists.
Comply with applicable laws, regulations, policies, responsible gaming requirements, and integrity standards.

Requirements

Three+ years of experience in sales, casino and/or loyalty marketing service/support from an online company preferred.
High School diploma or equivalent.
Strong sales, project management, customer service, and analytical skills a plus.
Extensive knowledge of sports betting, sports, teams, players and leagues required.
Excellent communication and organization skills are required.
Experience in consumer web or game development, including online gaming a plus.
Ability to effectively manage time and perform multiple tasks simultaneously.
Able to overcome resistance to change and influence people.
Able to communicate effectively at all levels of organization and see things through the eyes of the guest.
Must be able to obtain gaming license as needed.
Must reside in the state of the job posting.
Must be able to make telephone calls for extended periods (minimum 15+ calls/day).
Must be able to travel as needed up to 30%.
Must have manual dexterity and coordination to operate office equipment.
Must be able to work in moderate to loud noise conditions and tolerate secondhand smoke.
Must be able to work for long periods under fluorescent lighting and at a desk in a seated position.
Must be able to work off computer monitors and operate a keyboard.
Must occasionally remain on one's feet for long periods and/or walk long distances.

Core Competencies

Demonstrates extensive knowledge of sports betting, teams, and leagues while effectively managing VIP guest relations and sales initiatives. Proficient in communication, project management, and customer service to drive revenue and enhance guest experiences.

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