Senior Events Manager

Gaylord Hotels; Nashville (TN); On-site; USD 84,000 - 109,000; Full time

Benefits offered by this job

Relocation assistance

Bonus eligible

Job summary

Gaylord Hotels in Nashville, TN, is seeking an experienced Convention Services Manager who will support the Assistant Director by coordinating operations for complex conventions and events.

You will supervise planning, communicate group specifications to departments, and help improve client satisfaction while maximizing revenue.

This management role requires a hospitality background, strong leadership, and a focus on delivering exceptional service.

Qualifications

• Education and experience requirements include a high school diploma or GED with 6 years in event management, food and beverage, sales or related area.
• Or a bachelor’s degree with 3 years experience in event management or related area.

Responsibilities

• Manage and coordinate Convention Services activities for planning, supervising and executing events for more complex and high touch groups.
• Communicate group specifications to operational departments and ensure execution per guidelines.
• Partner with senior leadership to implement process improvements to increase client satisfaction and efficiency.
• Forecast group revenues according to established guidelines.
• Promote use of space and maximize group revenue by referring services and sub-contractors.
• Oversee training and development for Convention Services staff and maintain current industry knowledge.
• Plan and develop convention programs, resumes, agendas, and services using the Sales and Catering system.
• Host planning and site inspection meetings as per departmental guidelines.
• Promote client satisfaction through smooth execution of conventions as measured by surveys.

Education

High school diploma or GED

Bachelor’s degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major

Job description

Additional Information

Relocation Assistance Available

Job Number: 26109496

Job Category: Event Management

Location: 2800 Opryland Dr, Nashville, Tennessee, United States, 37214 VIEW ON MAP

Schedule: Full Time

Located Remotely? N

Position Type: Management

Pay Range: $84,000-$109,000 Annually

Bonus Eligible: Y

Job Summary

Directly assist the Assistant Director of Convention Services by providing support to the operation of the Convention Services department. Manage and coordinate Convention Services activities and services to promote the smooth execution of all conventions, functions and events requiring meeting services.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 6 years experience event management, food and beverage, sales and marketing, or related professional area.

OR

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 year experience in the event management or related professional area.

CORE WORK ACTIVITIES

Managing Operations

• Manage and coordinate Convention Services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups to include sales, negotiations and conflict resolution. Plan and develop programs, agendas, and services according to client requirements.
• Communicate all group specifications and history to the appropriate operational departments. Ensure that all specifications are implemented and executed to established guidelines.
• Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies.
• Accurately forecast group revenues according to established guidelines.
• Promote the proper use of function space, exhibit hall and overall event space.
• Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups.
• Assist with the training and development initiatives for the Convention Services staff. Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department.
• Oversee contracted group room blocks to include cutoffs, attrition, etc.
• Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines.
• Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups.
• Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines.
• Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data.

Promoting Exceptional Customer Service

• Communicates all details of catering events to operating departments and customers.
• Manages the quality process in areas of customer service and employee satisfaction.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.
• Directs the development, training, and mentoring of employees.
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
• Motivates and provides a work environment in which employees are productive.
• Listens and responds to employee's needs.
• Manages group or interpersonal conflict situations effectively.
• Develops and manages hourly employees.
• Adheres to EEO and AA policies.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.