Senior Event Planning Manager

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Hyatt Hotels Corporation in Nashville is seeking a Senior Event Planning Manager in Sales & Marketing. The role serves as liaison between meeting planners and hotel staff, administering sales agreements and detailing all food, beverage and A/V needs for contracted events.

You will manage room blocks and billing, ensure accurate charges, and act as the on-site contact for smooth event execution. 3+ years of sales/events management at a lifestyle/luxury hotel is preferred.

Qualifications

• Minimum of three years sales or events management experience in a lifestyle/luxury hotel.
• Strong leadership, interpersonal, and client relationship-building skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency with Envision software is strongly preferred.
• Solid judgment and decision-making abilities.

Responsibilities

• Establish and build long lasting relationships with clients.
• Maintain positive working relationships with colleagues and guests.
• Upsell and generate additional revenue at every opportunity.
• Forecasting accuracy anticipating increases or decreases.
• Ensure groups have proper billing on file and are approved prior to arrival.
• Provide detailed information to hotel operations in advance of group arrival.
• Communicate changes to all departments in a timely manner.

Skills

Sales events

Leadership

Interpersonal skills

Organizational skills

Envision proficiency

Decision making

Team player

MS Office

Tools

Opera

Job description

Summary

Department: Sales & Marketing

Position: Senior Event Planning Manager

FLSA Status: Exempt

Reports To: Director of Sales and Marketing

Overview

The Senior Event Planning Manager's primary focus is servicing sales bookings. This position acts as the liaison between meeting planners and the hotel staff. Responsibilities include: administering the sales agreement, detailing all food, beverage and A/V needs, managing room blocks and pick up, reviewing billing instructions and final charges. Senior Event Planning Managers are the on-site contacts and are responsible for the smooth execution of all contracted events.

Direct responsibilities and expectations to include the following:

• Establish and build long lasting relationships with clients
• Come to work with a positive upbeat attitude
• Maintain positive working relationship with colleagues and guests
• Mutual respect with anyone you come into contact with
• Support hotel and departmental initiatives
• Assist to achieve total hotel financial results
• Upsell and generate additional revenue at every opportunity
• Forecasting accuracy anticipating any increases or decreases
• Ensure all groups have proper billing on file and are approved prior to groups arrival
• Produce an accurate bill for all groups with minimal post group bill adjustments
• Update ongoing Envision comments during the planning and post event phase as well as all future booking comments

• Execute all contracts terms and concessions outlined in signed sales agreement
• Adhere to POE due back dates as indicated in the contract
• Space management - assist with releasing space in a timely manner to maximize space and revenue
• Provide detailed information to hotel operations in advance of group's arrival
• Provide detailed GDR's for client review in a timely manner
• Communication - all changes, details and information accurately communicated to all departments in a timely manner, using the systems we will implement and have in place - change log and 24 Hour change email
• Strive for excellence in service and HySat Medallia results
• Be fully engaged and committed to being your BEST both inside and outside of work

Qualifications

Key Skills and Abilities:

• Minimum of three years sales or events management experience in a lifestyle/luxury hotel
• Strong leadership, interpersonal, and client relationship-building skills
• Excellent organizational skills with strong attention to detail
• Proficiency in Envision strongly preferred
• Solid judgement & decision-making skills
• Highly resourceful team-player
• Ability to organize and prioritize deadline-driven tasks
• High level of proficiency in Microsoft Office applications including Outlook, Word, Excel
• Experience in Opera, a strong plus