Senior Event Planning Manager

Hyatt Centric Downtown Nashville; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Hyatt Centric Downtown Nashville is seeking a Senior Event Planning Manager to service sales bookings and act as the liaison between meeting planners and hotel staff. You will administer the sales agreement, detail all F&B and A/V needs, manage room blocks and pick up, review billing instructions and final charges, and ensure smooth on-site execution of all contracted events.

The role requires strong client relationships, leadership and organizational skills, and a proactive approach to

Qualifications

• Minimum of three years sales or events management experience in a lifestyle/luxury hotel.
• Strong leadership, interpersonal, and client relationship-building skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Envision strongly preferred.
• Highly resourceful team-player.
• Ability to organize and prioritize deadline-driven tasks.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Establish and build long lasting relationships with clients.
• Ensure accurate billing and on-site execution of events.
• Upsell and generate additional revenue at every opportunity.
• Communicate changes and details to all departments in a timely manner.
• Space management to maximize revenue.
• Adhere to contract terms and deadlines.
• Provide detailed information to hotel operations in advance.

Skills

Sales & events

Leadership

Client relationships

Organizational skills

Envision

Team player

Deadline management

MS Office

Tools

Envision

Job description

FLSA Status: Exempt

Reports To: Director of Sales and Marketing

Overview

The Senior Event Planning Manager's primary focus is servicing sales bookings. This position acts as the liaison between meeting planners and the hotel staff. Responsibilities include: administering the sales agreement, detailing all food, beverage and A/V needs, managing room blocks and pick up, reviewing billing instructions and final charges. Senior Event Planning Managers are the on-site contacts and are responsible for the smooth execution of all contracted events.

Direct responsibilities and expectations to include the following:

• Establish and build long lasting relationships with clients
• Come to work with a positive upbeat attitude
• Maintain positive working relationship with colleagues and guests
• Mutual respect with anyone you come into contact with
• Support hotel and departmental initiatives
• Assist to achieve total hotel financial results
• Upsell and generate additional revenue at every opportunity
• Forecasting accuracy anticipating any increases or decreases
• Ensure all groups have proper billing on file and are approved prior to groups arrival
• Produce an accurate bill for all groups with minimal post group bill adjustments
• Update ongoing Envision comments during the planning and post event phase as well as all future booking comments
• Execute all contracts terms and concessions outlined in signed sales agreement
• Adhere to POE due back dates as indicated in the contract
• Space management – assist with releasing space in a timely manner to maximize space and revenue
• Provide detailed information to hotel operations in advance of group’s arrival
• Provide detailed GDR’s for client review in a timely manner
• Communication – all changes, details and information accurately communicated to all departments in a timely manner, using the systems we will implement and have in place - change log and 24 Hour change email
• Strive for excellence in service and HySat Medallia results
• Be fully engaged and committed to being your BEST both inside and outside of work

Qualifications

Key Skills and Abilities:

• Minimum of three years sales or events management experience in a lifestyle/luxury hotel
• Strong leadership, interpersonal, and client relationship-building skills
• Excellent organizational skills with strong attention to detail
• Proficiency in Envision strongly preferred
• Highly resourceful team-player
• Ability to organize and prioritize deadline-driven tasks
• High level of proficiency in Microsoft Office applications including Outlook, Word, Excel