Senior Event Operations Manager

Farmington Country Club; Charlottesville (VA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Generous paid time off

401K

Job summary

Farmington Country Club is seeking an Event Operations Manager to oversee the daily operation of event functions across multiple venues, hire and supervise staff, manage menus, budgets, and ensure flawless guest experiences.

The ideal candidate will have five years of supervisory experience in a high-volume club, resort, hotel, or events environment, a hospitality or business degree, beverage knowledge, and strong leadership and communication skills.

Qualifications

• A minimum of 5 years of supervisory experience in a restaurant, resort, hotel, or club environment.
• College degree in Hospitality Management or Business preferred.
• Experience managing similar volume levels and a large team of line level staff and assistant managers.
• Advanced knowledge of beverage and wine service; beverage certifications preferred.
• Demonstrated ability to provide outstanding customer service.
• Strong interpersonal and communication skills with the ability to work well in a team.
• High level of proficiency in Microsoft Office applications (i.e., Word, Excel, and Outlook).
• High level of proficiency in Point of Sale, Time and Attendance and Inventory applications.
• Excellent organizational skills and the ability to multitask effectively in a high-paced environment.
• Must be able to walk and stand for eight hours consecutively.
• Ability to lift and carry up to fifty (50) pounds.

Responsibilities

• Hire, train, and lead the Event service team of 30+ employees and 4 assistant managers.
• Work with the Director of Food and Beverage to articulate a department vision that aligns with the vision for the Club
• Develop annual department and individual goals and take responsibility for their achievement
• Participate in the development of the annual budget for the department and ensure that all budgeted objectives are met
• Manage event service, to maintain high standards of quality
• Maintain active floor presence throughout the event, greeting host and being readily available for their needs
• Work with the Beverage Manager to ensure that event beverage service program goals are met, including setup standards, TIPS training, controls, monthly inventory, requisitions, and adherence to state liquor laws
• Ensure service consistency
• Manage staff schedules and monitor time and attendance policy
• Develop and implement service training programs and materials
• Conduct staff performance reviews
• Ensure the proper completion of checklists
• Ensure that event service areas are clean, safe, and sanitary at all times
• Provide accurate and timely information for the billing process
• Participate in daily meetings with event service and event kitchen staff
• Participate in weekly banquet/catering meetings
• Participate in regular meetings with the Director of Food and Beverage
• Develop and implement employee incentive programs that create teamwork and achievement of goals
• Promote and demonstrate strong interdepartmental relations
• Serve on the Club’s Safety Committee and Closing Manger on Duty rotation

Skills

Leadership

Hospitality

Microsoft Office

POS Systems

Inventory

Education

Bachelor's degree in Hospitality Management or Business preferred

Tools

Time & Attendance Software

Inventory Systems

POS Systems

MS Office

Job description

Farmington Country Club is seeking an Event Operations Manager to oversee the daily operation of event functions across multiple venues, hire and supervise staff, manage menus, budgets, and ensure flawless guest experiences.

The ideal candidate will have five years of supervisory experience in a high-volume club, resort, hotel, or events environment, a hospitality or business degree, beverage knowledge, and strong leadership and communication skills.