Senior Event Manager

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hospitality company in Raleigh, NC is seeking a customer service professional to manage client events and communications. This role emphasizes high-quality service, effective time management, and strong organizational skills. The candidate will thrive in a dynamic environment, ensuring successful event executions to drive customer satisfaction.

Benefits

Medical, dental, and vision plans

401K

Tuition assistance

Discounted hotel rates

Training and development opportunities

Qualifications

• Punctual, reliable, and flexible with scheduling.
• Experience in customer service preferred.

Responsibilities

• Provide high levels of customer service to clients.
• Manage all aspects of events and communications.
• Participate in internal and client-centric activities.

Skills

Customer Service

Time Management

Organizational Skills

Attention to Detail

Education

High School

Job description

Description

Responsibilities:

• Provide the highest levels of customer service to internal partners and external clients at all times, ensuring a successful experience for the planner and attendees to garner repeat and referral business.
• Respond promptly, professionally, and clearly to all internal and external communications, representing Concord Hospitality effectively.
• Demonstrate excellent time management, self-motivation, organizational skills, and attention to detail.
• Participate in internal meetings, conference calls, reporting, planning, client site visits, tasting panels, pre- and post-event meetings, networking, and other customer-centric activities.
• Monitor and manage all aspects of events, including room blocks, meeting space, concessions, group history, reports, key dates, contract clauses, group resumes, event orders, billing, and other details.

Benefits:

We offer competitive wages and a comprehensive benefits package for full-time associates, including medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, training, development, and career growth opportunities.

Why Concord?

Concord Hospitality invests in its associates through training and development at all levels. Our “Associate First” culture promotes personal growth within and beyond the workplace. We value work-life balance, diversity, and excellence in customer service and accommodations. Our company is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN! We proudly embrace our motto: “We Are Concord!” and support diversity and inclusion to be a “Great Place to Work for All.”

Qualifications

Be punctual, reliable, and flexible with scheduling based on business needs.

Education

• High School (Preferred)

Experience

• Preferred

Be courteous and respectful to guests, clients, and co-workers.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality