Senior Event Manager

Savour Hospitality Group; Cleveland (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading hospitality group in Cleveland is seeking a Senior Event Manager to oversee the execution of complex events. You will partner with various departments to deliver exceptional client experiences and drive revenue opportunities. Ideal candidates will possess strong leadership skills and a proven track record in event management.

Qualifications

• 3–5 years of event management experience in a hotel or convention center.
• Strong understanding of event design and operational execution.
• Proven ability to manage multiple events simultaneously.

Responsibilities

• Oversee preparation of all event documentation and ensure communication.
• Manage events of moderate to high complexity.
• Serve as main point of contact for clients throughout the event.

Skills

Customer service

Problem-solving

Attention to detail

Communication

Education

Bachelor's degree in hospitality management or related field

Tools

Event management software

Accounting systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Event Manager

Regular Full-Time Marriott - Key Tower, Cleveland, OH, US

5 days ago Requisition ID: 9112

Position Overview

The Senior Events Manager at Marriott Downtown is responsible for overseeing the seamless execution of complex events, ensuring high-level service throughout the pre-event, event, and post-event phases. This role partners closely with Sales, Operations, and clients to deliver exceptional experiences while maximizing revenue opportunities. The Senior Events Manager serves as a key liaison between clients and internal teams, driving event success through proactive planning, detailed coordination, and service excellence.

Essential Functions and Responsibilities

• Oversee the preparation of all event documentation and ensure thorough communication with clients and property departments.
• Manage events of moderate to high complexity, ensuring seamless turnover from sales to service and back to sales.
• Coordinate group room blocks and meeting space for assigned events.
• Serve as the main point of contact for clients from event planning through post-event review.
• Conduct pre-event and post-event meetings, addressing operational challenges and developing solutions.
• Welcome clients on arrival, ensuring personalized service and satisfaction throughout the event.
• Identify opportunities to upsell products and services to enhance the guest experience and drive revenue.
• Forecast group sleeping rooms, catering, and audiovisual revenue in collaboration with Sales and Revenue teams.
• Oversee the execution of event details, collaborating with Banquet, Culinary, and Operations teams.
• Ensure billing accuracy and conduct bill reviews with clients prior to finalization.
• Solicit feedback from internal teams to identify opportunities for improvement and enhance the overall client experience.
• Lead formal pre-event and post-event meetings for assigned groups.
• Empower and motivate hourly employees to deliver exceptional customer service.
• Emphasize guest satisfaction by incorporating client feedback and continuously seeking ways to improve service.
• Respond to and resolve guest problems and complaints with professionalism and urgency.
• Monitor service behaviors of employees, providing coaching and feedback as necessary.
• Participate in site inspections and assist in the sales process as needed.
• Stay current on industry trends and best practices, integrating them into event design and execution.
• Support corrective action plans and continuous improvement initiatives.
• Perform other duties as assigned.

Required Education and Experience

• High school diploma or equivalent required; bachelor's degree in hospitality management or related field preferred.
• Minimum of 3–5 years of event management experience in a hotel or convention center setting, with at least 2 years in a leadership or senior role.
• Strong understanding of event design, sales, and operational execution.
• Knowledge of accounting systems and event management software preferred.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple events simultaneously while maintaining high attention to detail.
• High level of customer service and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions & Physical Demands

• Workisperformedindoorsandoutdoorsinacommercialsettingwithregularexposuretocold, heat, noise, people, and equipment.
• Abletoworkindependentlyorasateammember andsupportmanagerswithspecialprojects.
• Strongcollaborationskills–workswellacrossfunctionalareas—excellentrelationship-building skills; able to collaborate with various levels of the organization.
• Thephysicaldemandsdescribedhere representthosethatanemployeemustmeet toperform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop,kneel, crouchorcrawl; talkor hear, and tasteorsmell. The employee must occasionallyliftormoveupto80pounds.Specificvisionabilitiesrequiredbythejobincludeclose vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

• Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.