Senior Esthetician

Northern Quest; Airway Heights (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking an Esthetician to provide exceptional spa services. The ideal candidate will have a minimum of 5 years experience in a luxury spa setting, a state cosmetology license, and a passion for customer service. Responsibilities include delivering spa treatments, promoting products, and supporting the spa management team. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Minimum 5 years experience in a luxury spa/resort setting.
• State cosmetology license required.
• Certified in Basic First Aid and CPR.

Responsibilities

• Deliver quality Spa services to guests in a timely manner.
• Promote Spa Retail products and sales.
• Support Spa Director and Manager in operations.

Skills

Customer Service

Equipment Operation

Leadership Skills

Organizational Skills

Problem solving

Education

High School Diploma or GED

Esthetics Training

Job description

Airway Heights
100 North Hayford Rd.
Airway Heights, WA 99001, USA

Airway Heights
100 North Hayford Rd.
Airway Heights, WA 99001, USA

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

Summary of Functions

The spa’s Esthetician responsibility is to deliver excellence in quality Spa services to guests/visitors in a timely, courteous and efficient manner. Escort clients to and from treatment rooms, attending to any immediate needs throughout their Spa visit. Assist in providing information to any inquiries and help coordinate all guest requests for services. Actively promote Spa Retail products and sales.

Essential Duties and Responsibilities

• Ability to give a timely Spa Service providing a true relaxation and beneficial experience to each guest.
• Knowledge of all facial requirements by law.
• Ability to give a timely facial service providing a true relaxation and beneficial experience to each guest.
• Knowledge of all facial procedures and treatment protocols.
• Ability to focus attention on guests needs, remaining calm and courteous.
• Ability to remain quiet during treatment
• Ability to promote positive relations with all individuals who approach the spa.
• Ability to sell products through educating the guests regarding their skin care regime.
• Ability to maintain confidentiality of all guests information
• Ability to perform job functions with minimal supervision.
• Ability to perform a minimum of six treatments per shift.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to access data in computer.
• Start and end facial treatments on time.
• Inquire about any contraindications before beginning service.
• Set up work station with necessary supplies. Maintain cleanliness throughout shift.
• Maintain supplies and products; secure after each shift.
• Accommodate all guest requests expediently and courteously. Follow up to ensure completion of request.
• Handle guest complaints and ensuring guest satisfaction.
• Maintain cleanliness of Spa.
• Dispose of any dirty linens to the proper area.
• Perform any task deemed necessary by management
• Complete requisitions for additional supplies/materials and submit to Spa Management.
• Attend all required meetings and training sessions.
• Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
• Request and lead training.
• Develop/revise protocols as needed.
• Inventory supplies.
• Place orders for functional area.
• Track professional product expirations
• Maintain training logs as training is done.
• Responsible for maintaining a good attendance record.
• May be required to be a panelist for the Internal Review Hearings.

This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

Support the Spa Director and Spa Manager in day-to-day spa operations ensuring maintenance of our Forbes Four Star Rating, support of our Core Purpose and Core Values, efficient operations, positive team morale and revenue maximization within the Esthetics team and the greater spa team as a whole. This position is responsible for basic oversight of Esthetics team members. This position carries out basic supervisory responsibilities in accordance with NQRC policies and procedures, applicable laws and regulations and Spa department SOPs. Responsibilities are limited and only include:

Assume Manager-on-Duty responsibilities one (1) day per week to include covering for call-ins, vacations, illness as a Spa Concierge and/or Spa Attendant, completing Daily Exceptions Report, other duties as required; may assume additional MOD shifts in the absence (such as vacation) of the Spa Manager.

• Work with Spa Manager to create, submit and post weekly Esthetician schedule to best meet business and guest (internal and external) needs.
• Communicate all required Esthetician team member trainings for new/existing Team Members to Spa Manager and assist with training, scheduling, documentation and coordination.
• Ensure all esthetic protocols are up to date and current at all times; develop new protocols when new services are introduced in cooperation with Spa Management.
• Conduct monthly inventory of all backbar products and equipment and place orders via Ereq system as needed.
• Share the Resort Report with Esthetic team during scheduled shifts.

Education

• High school diploma or general education degree (GED).
• Must have completed esthetics training existing clientele.

Experience

• Minimum 5 years experience in a luxury spa/resort setting.
• Preference to candidates with existing clientele

Skills

• Knowledge of skincare, waxing and Make Up treatments and products.
• One to three years experience in a similar position in the Spa/Salon industry.
• Ability to pleasantly communicate with proper grammar.
• Ability to provide legible communication.
• Basic knowledge of computers.

Other Requirements

• Ability to obtain and maintain a Tribal Work Permit.
• Certified in Basic First Aid and CPR
• State cosmetology license is required
• Esthetics certification is preferred.
• Mandatory Alcohol Server Training (MAST) certification.
• Available and willing to work nights, weekends and holidays as required.

Physical Demands

• Requires the ability to lift and/or move objects weighing up to 15 pounds.
• Most work tasks are performed indoors. Temperature is moderate and controlled by environmental systems.
• Must be able to stand up to 6 hours per day. Length of time of these tasks may vary.
• Requires standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Speaking and listening occur continuously in the process of communicating with guests and co-workers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed moving mechanical parts, fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Qualifications

Skills

Required

Customer Service

Expert

Equipment Operation

Expert

Leadership Skills

Expert

Organizational Skills

Expert

Problem solving

Expert

Behaviors

:

Motivations

:

Education

Required

High School or better in High School/General Educa.

Technical/Other Training or better in Beauty School.

Experience

Licenses & Certifications

Required

Heartsaver First Aid/CPR

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.