Senior Estate Manager: Systems-Driven Service

Pocketbook Agency; San Francisco (CA); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

PTO

Paid sick leave

401(k) with employer match

Job summary

Pocketbook Agency is seeking an experienced Estate Manager to oversee operations across multiple Bay Area estates. This senior role requires a tastemaker with elevated taste, systems thinking, and a passion for seamless, high-standard living environments.

The candidate will standardize processes, manage budgets, hire staff, and coordinate with vendors while ensuring confidentiality and discretion in a fast-paced household.

Qualifications

• Proven background in estate management, household operations, or senior PA/EM roles.
• Experience managing multiple properties simultaneously.
• Strong leadership skills with ability to hire, train, and manage staff and vendors.
• Budget management experience with independent financial decision-making.
• Proficiency with project and household management tools including Asana, Savant, Lutron.
• Highly organized with systems-thinking and ability to standardize operations across properties.
• Elevated personal taste and aesthetic sensibility aligned with a preference-driven household.
• Excellent communicator in fast-paced environments.

Responsibilities

• Oversee all property operations across multiple estates, ensuring consistent standards of care and service.
• Hire, train, schedule, and manage household staff and service vendors, including evaluations.
• Build and manage operational budgets per property with authority to allocate expenses.
• Negotiate and manage vendor contracts, optimizing for cost, quality, and property goals.
• Standardize procedures for inventory management, maintenance schedules, and household systems across properties.
• Anticipate operational needs and proactively solve for efficiency and readiness.
• Partner with architects, designers, and contractors on upgrades and projects.
• Ensure compliance with regulatory, insurance, and safety requirements.
• Own all operational decision-making and problem resolution across properties.
• Maintain accurate inventory systems tracking household items, clothing, and sports gear.
• Travel to additional residences as needed.

Skills

Estate management

Staff leadership

Budget management

Project management

Communication

Tools

Asana

Savant

Lutron

Job description

Pocketbook Agency is seeking an experienced Estate Manager to oversee operations across multiple Bay Area estates. This senior role requires a tastemaker with elevated taste, systems thinking, and a passion for seamless, high-standard living environments.

The candidate will standardize processes, manage budgets, hire staff, and coordinate with vendors while ensuring confidentiality and discretion in a fast-paced household.