Senior Escrow Officer

Advocus National Title Insurance Company; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Advocus National Title Insurance Company is building a premier residential title and escrow operation in Orlando, expanding its Florida presence. We are seeking experienced Escrow Officers and Escrow Leadership professionals to join and help launch this ground-up office, delivering exceptional service to Realtors, lenders, builders, and consumers across Central Florida.

The Senior Escrow Officer will manage residential transactions from contract to closing, participate in business development,

Qualifications

• Five or more years of Florida residential purchase escrow experience preferred.
• Established relationships with Realtors, lenders, builders, and referral partners.
• Florida Title Agent License and/or Florida Notary Public required.
• Leadership or branch management experience preferred for leadership roles.
• Bachelor’s degree or other professional licensing preferred.

Responsibilities

• Manage residential purchase transactions from opening through post-closing.
• Coordinate with buyers, sellers, Realtors, lenders, builders, attorneys, and other transaction partners.
• Review contracts, title commitments, lender instructions, and closing documents for accuracy and compliance.
• Prepare settlement statements, Closing Disclosures, escrow instructions, and closing packages.
• Conduct closings while providing exceptional customer service.
• Maintain escrow accounting, file integrity, and compliance with Florida regulations and underwriter guidelines.
• Resolve title, funding, and closing issues efficiently and professionally.
• Meet production, quality, and customer service expectations.
• Bring an existing book of business and strong relationships within the local market.
• Actively cultivate relationships with Realtors, mortgage lenders, builders, attorneys, and other referral partners.
• Participate in networking events, industry associations, and community organizations.
• Partner with Advocus sales leadership to expand market share and increase transaction volume.
• Represent Advocus as a trusted title and escrow resource throughout Central Florida.
• Recruit, coach, and mentor escrow professionals.
• Build and lead a high-performing office culture.
• Establish operational workflows and service standards.
• Partner with executive leadership on strategic growth initiatives.
• Monitor office performance, customer satisfaction, and operational results.
• Help identify future expansion opportunities throughout Florida.

Skills

Escrow experience

Book of business

Communication skills

Organizational skills

Customer service

Problem solving

Attention to detail

Leadership

Education

Bachelor’s degree or professional licensing

Job description

Advocus National Title Insurance Company is a title insurance underwriter and settlement service provider. Based in Chicago and formerly known as Attorneys' Title Guaranty Fund, Inc. (ATG), our roots go back to 1964. While our name has evolved, our purpose remains the same: To advocate for and protect consumers in one of life's biggest financial transactions and to support the attorneys and other professionals who guide them. Since 2023, Advocus has been expanding beyond its Midwestern foundation to serve agents and clients in many states. Our priorities are to support our agents, partner closely across every transaction, and protect our insureds long after their closings are complete. Title insurance safeguards property buyers and lenders against financial loss or legal disputes if there are hidden defects in a property's ownership history. It covers pre-existing issues such as forgery, unrecorded liens, unpaid taxes, or missing heirs.

Job Profile: Escrow Manager Job Description Summary: Advocus National Title Insurance Company Advocus National Title Insurance Company, formerly Attorneys' Title Guaranty Fund, Inc. (ATG), is building on nearly 60 years of financial strength, industry leadership, and trusted partnerships to become a leading national title insurance underwriter and settlement services organization. While our roots were founded in supporting the legal community and protecting consumers, our future is focused on growth, innovation, and expanding access to high-quality title, escrow, and underwriting solutions across the United States. The name Advocus reflects who we have always been and who we aspire to become. Advocacy remains at the core of our organization -

Our commitment remains unwavering:

• Deliver exceptional service and expertise.
• Protect consumers in one of the most significant financial transactions of their lives.
• Support independent agents and business partners through collaborative relationships.
• Expand our underwriting footprint into strategic growth markets across the country.
• Develop and strengthen direct title and escrow operations in key metropolitan markets.
• Invest in technology, automation, and customer-focused solutions that enhance the settlement experience.
• Foster long-term partnerships built on trust, integrity, and shared success.

For nearly six decades, Advocus has successfully navigated industry change while maintaining a steadfast commitment to financial stability, operational excellence, and customer advocacy.

Our values guide every decision we make and every relationship we build: Advocacy We champion the interests of our customers, attorneys, agents, partners, and communities while promoting confidence and integrity throughout the real estate transaction process. Service We are committed to delivering exceptional experiences through responsiveness, expertise, accountability, and a relentless focus on customer success. Leadership We embrace innovation, drive continuous improvement, and seek opportunities to shape the future of the title and settlement services industry. Education We believe informed customers and partners make better decisions, and we are committed to providing knowledge, training, and resources that create lasting value. Growth We pursue strategic expansion through underwriting, agency, and direct operational growth while maintaining the financial strength, culture, and service standards that define our organization.

A Legacy of Financial Strength Advocus has maintained a Financial Stability Rating® of A' (A Prime), Unsurpassed, from Demotech, Inc. since 1995-the highest rating awarded to a regional title insurance underwriter in the United States.

JOB SUMMARY: As part of Advocus National Title Agency's expansion into Florida, we are building a premier residential title and escrow operation with our first direct office in the Orlando market. Our goal is to establish a high-performing team that delivers exceptional service while becoming a trusted partner to Realtors, lenders, builders, and consumers throughout Central Florida. To support this growth, we are seeking experienced Escrow Officers and Escrow Leadership professionals who are excited about helping build a business from the ground up. We are looking for individuals who not only excel at managing residential purchase transactions, but who also have an entrepreneurial mindset and a passion for growing a business.

Position Overview The Senior Escrow Officer will be responsible for managing residential purchase transactions from contract through closing while delivering an outstanding customer experience. In addition to managing escrow files, this individual will play an active role in business development, community engagement, and expanding Advocus' presence throughout the Orlando market. Candidates with leadership experience will also have the opportunity to recruit, mentor, and lead an escrow team while helping establish operational best practices and supporting future expansion throughout Florida.

Position Overview The Senior Escrow Officer will be responsible for managing residential purchase transactions from contract through closing while delivering an outstanding customer experience. In addition to managing escrow files, this individual will play an active role in business development, community engagement, and expanding Advocus' presence throughout the Orlando market. Candidates with leadership experience will also have the opportunity to recruit, mentor, and lead an escrow team while helping establish operational best practices and supporting future expansion throughout Florida.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Manage residential purchase transactions from opening through post-closing.
• Coordinate with buyers, sellers, Realtors, lenders, builders, attorneys, and other transaction partners.
• Review contracts, title commitments, lender instructions, and closing documents for accuracy and compliance.
• Prepare settlement statements, Closing Disclosures, escrow instructions, and closing packages.
• Conduct closings while providing exceptional customer service.
• Maintain escrow accounting, file integrity, and compliance with Florida regulations and underwriter guidelines.
• Resolve title, funding, and closing issues efficiently and professionally.
• Meet production, quality, and customer service expectations.

Business Development Expectations

• Bring an existing book of business and strong relationships within the local market.
• Actively cultivate relationships with Realtors, mortgage lenders, builders, attorneys, and other referral partners.
• Participate in networking events, industry associations, and community organizations.
• Partner with Advocus sales leadership to expand market share and increase transaction volume.
• Represent Advocus as a trusted title and escrow resource throughout Central Florida.

Leadership Responsibilities (Leadership Candidates)

• Recruit, coach, and mentor escrow professionals.
• Build and lead a high-performing office culture.
• Establish operational workflows and service standards.
• Partner with executive leadership on strategic growth initiatives.
• Monitor office performance, customer satisfaction, and operational results.
• Help identify future expansion opportunities throughout Florida.

QUALIFICATIONS AND POSITION REQUIREMENTS:

• Five or more years of Florida residential purchase escrow experience preferred.
• Proven experience successfully handling residential purchase transactions.
• Established relationships with Realtors, lenders, builders, and referral partners.
• Demonstrated ability to develop and grow a book of business.
• Strong knowledge of Florida title insurance, escrow procedures, and settlement practices.
• Excellent communication, organizational, customer service, and problem-solving skills.
• Ability to manage multiple transactions while maintaining exceptional attention to detail.
• Leadership or branch management experience preferred for leadership roles.
• Florida Title Agent License and/or Florida Notary Public required.

MINIMUM EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree or other professional licensing preferred.
• Seven years of proven managerial or supervisory experience.
• Broad knowledge of title insurance and real estate conveyance procedures.

This is an opportunity to become part of the founding team for our Orlando operation and help shape the future of Advocus' Florida expansion. We are seeking individuals who want to build something meaningful—not simply manage files. This is an opportunity to become part of the founding team for our Orlando operation and help shape the future of Advocus' Florida expansion.

Additional Job Description Summary: Advocus National Title Insurance Company is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Advocus Title Agency, LLC (Advocus Title) was established in 2003 as Ravenswood Title Company, LLC, by Victor Ciardelli, CEO and founder of Guaranteed Rate Inc. The name change occurred May 1, 2023. Advocus Title is a full service title agency offering an unmatched value proposition to our customers and their clients. Our focused and customized business model, passion for customer service and utilization of advanced technology allowed us to consistently grow and exceed customer expectations.