Senior Escalation Engineer — Remote Cybersecurity Expert

Illumio; Columbia (SC); Remote; USD 90,000 - 130,000; Full time

Job summary

Illumio is a security leader enabling breach containment and Zero Trust across hybrid multi-cloud environments. We help customers protect workloads and ransomware threats while maintaining operational resilience.

Join Illumio's Support and Services team to tackle meaningful challenges, logging cases, guiding customers, and collaborating with R&D and field engineers to deliver reliable solutions. Remote-friendly US roles available.

Qualifications

• Experience as a Technical Support Engineer with case management and timely updates.
• Strong Windows and Linux OS knowledge; experience with cloud infra.
• Able to communicate effectively with customers and internal teams.

Responsibilities

• Log and update cases, inform customers of status.
• Analyze problems and propose solutions.
• Collaborate with R&D, Sales, and field engineers.
• Maintain and update knowledge base.
• Provide remote technical support via email/phone.

Skills

Technical Support Engineering

Windows OS

Linux OS

Cloud infrastructure

Customer communication

Tools

AWS

Azure

Kubernetes

OpenShift

F5 / Citrix

Job description

Illumio is a security leader enabling breach containment and Zero Trust across hybrid multi-cloud environments. We help customers protect workloads and ransomware threats while maintaining operational resilience.

Join Illumio's Support and Services team to tackle meaningful challenges, logging cases, guiding customers, and collaborating with R&D and field engineers to deliver reliable solutions. Remote-friendly US roles available.