Senior Escalation Engineer - Incident & Platform Stabilizer

Albi; Chicago (IL); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Medical, dental, and vision insurance

401K Plan + Matching

Continuing education and career development opportunities

Job summary

Albi is seeking a skilled software professional in Chicago to resolve advanced technical issues and enhance deployment processes. The successful candidate will have a Bachelor's degree in a related field and experience with C#, .NET, Python, React, and cloud services like Azure and AWS.

The job offers a competitive salary and benefits including generous PTO, team events, and 401K matching. Team collaboration and input are highly valued, making this an ideal environment for professional growth.

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science, Software Engineering, or related fields.
• Experience or coursework in advanced troubleshooting and debugging.
• Experience in software deployment and incident management.
• Customer interaction and technical explanation skills.

Responsibilities

• Troubleshoot, debug, and resolve advanced software issues.
• Coordinate with engineering and product teams for escalations.
• Develop tools and scripts to enhance support workflows.
• Design diagnostic procedures to resolve high-priority issues.
• Communicate findings and updates to customers and stakeholders.

Skills

C#

.NET Core/MVC

Python

React

JavaScript

SQL Server (T-SQL, JSON)

Azure

AWS

Docker

Kubernetes

Education

Bachelor’s degree in Computer Science or related fields

Tools

Azure”,

AWS

Docker

Kubernetes”,

Job description

Albi is seeking a skilled software professional in Chicago to resolve advanced technical issues and enhance deployment processes. The successful candidate will have a Bachelor's degree in a related field and experience with C#, .NET, Python, React, and cloud services like Azure and AWS.

The job offers a competitive salary and benefits including generous PTO, team events, and 401K matching. Team collaboration and input are highly valued, making this an ideal environment for professional growth.