Senior ERP Solutions Consultant

Triwill Group; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Start-up equity

Team building events

Flexible PTO

Apple equipment plus home office budge

Job summary

Zip is seeking a Senior Solutions Consultant to lead onboarding for new customers and drive implementation of our procurement platform. You will influence the product roadmap and work hands-on with diverse clients across industries to tailor solutions and ensure fast time-to-value.

You will collaborate with product and engineering teams, manage multiple onboarding projects, and train customers to use the platform with minimal hand-holding, while keeping a relentless focus on customer success and

Qualifications

• 5+ years’ experience in Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer relationships in a B2B SaaS company.
• Experience implementing or administering procurement tools/ERP systems (e.g., Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite).
• Strong communication skills and proactive mindset.

Responsibilities

• Lead onboarding for new customers, tailoring configuration to customer needs.
• Own end-to-end implementation—build customers’ processes from scratch.
• Lead training and Q&A sessions to empower customers to use the product independently.
• Proactive project management across multiple onboardings and customers.
• Collaborate with product and engineering to prioritize customer requests and set expectations.
• Do whatever it takes to ensure customer happiness and rapid onboarding.
• Improve post-sales processes to accelerate time to value.

Skills

Procurement knowledge

Excellent communication

Attention to detail

Cross-functional collaboration

Product/engineering collaboration

Software configuration

Customer happiness focus

Tools

Microsoft Dynamics

SAP Ariba

Sage

Oracle Fusion

NetSuite

Job description

Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

YOUR ROLE

We're looking for a Senior Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We're also looking for someone who is excited to be hands-on and influence our product roadmap.

As every business needs our type of product, you'll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks, etc.

YOU WILL

• Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
• Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post-sales processes to help our customers accelerate the time to value

QUALIFICATIONS

• 5+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
• Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.)
• Fantastic communication skills
• Extreme attention to detail and pride yourself in being incredibly proactive
• Experience working with product and engineering teams
• You’re able to push back and still make people happy
• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
• Willing to do whatever it takes to make Zip and its customers happy.

PERKS & BENEFITS

• Start-up equity
• Team building events
• Flexible PTO
• Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We look forward to hearing from you!

We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.