Senior ERP Solutions Consultant

Zip; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Startup equity

Health, vision & dental coverage

Team building events

Flexible PTO

Apple equipment plus home office budget

401k plan

Job summary

A tech-driven procurement platform is seeking a Senior Solutions Consultant to oversee onboarding for new customers. Candidates should possess over 4 years of experience in roles like Procurement/Sourcing Management or ERP consulting within a B2B SaaS context. The ideal applicant will have strong communication skills, be detail-oriented, and proactive. Competitive OTE compensation ranging from $110,000 to $150,000, along with attractive benefits, including startup equity and flexible PTO, are offered as part of this role.

Qualifications

• 4+ years’ experience in B2B SaaS, Procurement, or ERP roles.
• Experience with implementation of procurement tools.
• Exceptional communication and proactive skills.

Responsibilities

• Lead onboarding for new customers and configure solutions.
• Manage end-to-end implementation and customer processes.
• Conduct training and Q&A sessions for customers.

Skills

Procurement/Sourcing Management

ERP Systems Consulting

Customer Relationship Management

Communication Skills

Attention to Detail

Proactive Problem-Solving

Tools

Microsoft Dynamics

SAP Ariba

Oracle Fusion

Job description

About Zip

Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend.

We have a world‑class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting‑edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

We’re looking for a Senior Solutions Consultant to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands‑on and influence our product roadmap.

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.

You Will

• Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems

• Responsible for leading the end‑to‑end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch

• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip

• Proactive project management across many customers, to manage requirements and tasks across onboardings

• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers

• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible

• Continuously improve the post‑sales processes to help our customers accelerate the time to value

Qualifications

• 4+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company

• Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.)

• Fantastic communication skills

• Extreme attention to detail and pride yourself in being incredibly proactive

• Experience working with product and engineering teams

• You’re able to push back and still make people happy

• Very comfortable with software configuration (not necessarily technical skills, which would be a plus)

• Willing to do whatever it takes to make Zip and its customers happy.

The OTE compensation range for this role is $110,000 - 150,000 OTE. The salary for this position is determined based on a variety of job‑related factors that may include leveling, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start‑up equity

• 🦷 Health, vision & dental coverage

• 🚠 Team building events & happy hours

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

• 💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!