Senior ERP Manager

K9 Recruitment; Tennessee; On-site; USD 140,000 - 200,000; Full time

Job summary

Global Manufacturer is seeking a Senior Manager, ERP Applications to lead the North American Epicor team. The role is hands-on with Kinetic when issues arise and requires you to run the team and roadmap from onsite locations.

You will manage a US business analyst and offshore resources, oversee the legacy system transition, and drive standardized processes across multiple sites while maintaining SDLC discipline and governance.

Qualifications

• Bachelor's degree in IT, CS, BIS or related field.
• Experience with Epicor Kinetic and Epicor 10 in multi-site setup.
• EDI operations experience, including trading partner onboarding and error resolution.
• Budget ownership, vendor contract negotiation, and helpdesk/SLA management.
• End-to-end ERP project leadership, SDLC discipline and change management.

Responsibilities

• Lead the US and offshore ERP team across the US and India, setting direction and reviews.
• Own and govern the Epicor platform, including SaaS and on-prem, changes and incidents.
• Run ERP helpdesk, SLAs and metrics; manage projects end-to-end with change management.
• Set ERP roadmap across SaaS migration, on-prem support and legacy consolidation.
• Travel to plants for consolidations and go-lives; occasional international travel.

Skills

ERP leadership

Epicor Kinetic

EDI operations

Budget ownership

Vendor management

SDLC discipline

Change management

Team management

Executive communication

Education

Bachelor's degree in IT / CS / BIS

Tools

Epicor Kinetic

Epicor 10

Power BI

Navision/Navision (Dynamics NAV)

REST API integrations

Job description

A global manufacturer is hiring a Senior Manager, ERP Applications on a long-term contract to lead its North American Epicor team. It's a working leadership role: you'll run the team and the roadmap and still get hands-on in Kinetic when issues escal.

The environment is mixed. Some companies run on Epicor Kinetic SaaS and a others are mid-conversion. One company is on a legacy system and needs support until it's consolidated. You'll lead a US business analyst plus an offshore technical team.

Location: Onsite at a plant in TN or MD

Lead the team

• Manage and develop a distributed team across the US and India, setting direction, expectations and reviews.
• Act as the escalation point for the US team and the coordinator for global requests.
• Oversee contractors and vendors, including performance and retention.

Own the Epicor platform

• Keep Kinetic SaaS and on-prem Epicor stable and well governed: configuration, monitoring, incidents and change control.
• Manage the Epicor SaaS relationship, including updates, patch cycles and support cases.
• Support the legacy system and plan its transition.
• Run EDI operations, from trading partner onboarding to error triage.
• Enforce SDLC standards for BPMs, BAQs, integrations and reports.
• Drive process standardization and master data governance across companies.

Run the helpdesk and projects

• Own the ERP helpdesk queue, SLAs and metrics, and cut repeat tickets through root-cause fixes.
• Lead ERP projects end to end, with structured change management for users.
• Scope and deliver confidential initiatives before they're announced.

Set strategy and manage the money

• Own the ERP roadmap across SaaS migration, on-prem support and legacy consolidation.
• Build and track the ERP budget, approve vendor invoices and negotiate contracts.
• Report platform health, risks and project status to senior leadership.
• Travel to plants for consolidations and go-lives, with occasional international travel.

Required

• 8+ years in ERP applications, including 3+ years managing or leading an ERP team
• Hands-on Epicor Kinetic and Epicor 10 experience in a multi-company, multi-site setup: configuration, BPMs, BAQs, and both SaaS and on-prem administration
• EDI operations experience, including trading partner setup and error resolution
• Experience managing distributed teams, ideally with offshore technical resources
• Budget ownership, vendor contract negotiation, and helpdesk/SLA management
• End-to-end ERP project leadership, SDLC discipline and change management
• Manufacturing or distribution background, with working knowledge of Financials, Supply Chain, Inventory, Production, Shipping and Order Management
• Discretion with confidential, pre-announcement work
• Able to explain technical issues clearly to business and executive audiences
• Bachelor's degree in IT, Computer Science, Business Information Systems or a related field

Preferred

• Microsoft Dynamics NAV (Navision) or Business Central experience
• ERP migration or consolidation experience, including data migration and cutover
• REST API integration work, such as AP automation or banking integrations
• Power BI or similar reporting tools
• ITIL or a similar service management framework