Senior Epic Bridges L2/L3 Interface Engineer

Shrive Technologies LLC; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

Shrive Technologies LLC seeks an experienced Epic Bridges L2/L3 Analyst to provide production support, maintenance, troubleshooting, and optimization of Epic interface environments across clinical, financial, lab, pharmacy, radiology and ancillary systems.

You will own complex incidents, perform RCAs, coordinate with Epic and vendor teams, participate in upgrades and testing, and ensure 24x7 reliability of HL7 interfaces using engines like Rhapsody, Cloverleaf or Mirth.

Qualifications

• Epic Bridges Certification mandatory.
• 4–8+ years of experience in healthcare IT/EHR interface support.
• Strong hands-on experience with Epic Bridges.
• Strong knowledge of HL7 standards and healthcare interfaces.
• Experience supporting Epic production environments.
• Experience troubleshooting HL7 messages (ADT, ORU, ORM, SIU, DFT, MDM).
• Experience with an interface engine such as Rhapsody, Cloverleaf, Mirth, or equivalent.
• Strong analytical and problem-solving skills.
• Experience with incident, problem, and change management.
• Ability to provide on-call/24x7 production support.

Responsibilities

• Provide L2/L3 support for Epic Bridges interfaces in a 24x7 production environment.
• Monitor interface queues, errors, failures, and message processing.
• Analyze and resolve HL7 interface issues across multiple message types.
• Perform message troubleshooting, reprocessing, correction, and validation.
• Support critical incidents and participate in major incident resolution.
• Troubleshoot interface failures and data-flow issues.
• Coordinate with Epic, application, infrastructure teams, vendors, and downstream systems for complex issues.
• Perform RCA and recommend permanent corrective actions.
• Maintain interface documentation and runbooks.
• Assist in upgrades, testing, and post-production support.

Skills

Epic Bridges Certification

HL7 standards

Incidents management

Root cause analysis

On-call support

Tools

Rhapsody

Cloverleaf

Mirth

SFTP/FTPS

Job description

Shrive Technologies LLC seeks an experienced Epic Bridges L2/L3 Analyst to provide production support, maintenance, troubleshooting, and optimization of Epic interface environments across clinical, financial, lab, pharmacy, radiology and ancillary systems.

You will own complex incidents, perform RCAs, coordinate with Epic and vendor teams, participate in upgrades and testing, and ensure 24x7 reliability of HL7 interfaces using engines like Rhapsody, Cloverleaf or Mirth.