Senior Epic Applications Analyst - Cupid Module (Hybrid)

Penn Medicine; Philadelphia (Philadelphia County); Hybrid; USD 85,000 - 130,000; Full time

Job summary

Penn Medicine is seeking an Epic Application Analyst to support Cupid Module within the Epic system. Roles are offered at mid-level or senior level based on experience, with responsibilities spanning implementation, optimization, maintenance, and support to ensure high-quality patient care and operational excellence.

The team collaborates across Epic technical support, vendors, and IS Application teams, maintaining documentation and aligning with Penn Medicine standards.

Qualifications

• H.S. Diploma/GED and 6+ years of relevant experience within Healthcare Applications or Electronic Medical Record (EMR) systems is required.
• Associate's degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required.
• Bachelor's degree and 3+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is preferred.

Responsibilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization
• Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders.

Job description

Penn Medicine is seeking an Epic Application Analyst to support Cupid Module within the Epic system. Roles are offered at mid-level or senior level based on experience, with responsibilities spanning implementation, optimization, maintenance, and support to ensure high-quality patient care and operational excellence.

The team collaborates across Epic technical support, vendors, and IS Application teams, maintaining documentation and aligning with Penn Medicine standards.