Senior Epic Application Analyst (Epic ASAP)

Talent Groups; Houston (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Talent Groups is seeking a Senior Epic Application Analyst in the Houston area. The role requires at least four years in Epic environments, preferably with ASAP certification and Emergency Department experience, translating clinical needs into technical Epic solutions and leading development and support activities.

Responsibilities include planning, coordination, training, and ongoing end-user support, with a commitment to quality and collaborative teamwork across IT and clinical staff.

Qualifications

• Associates degree preferred.
• Epic Certification required.
• At least 4 years of experience in Epic or healthcare IT environments.
• Experience with emergency department is preferred.
• Strong analytical, planning, and communication skills.

Responsibilities

• Translate user and department Epic system needs into technical solutions.
• Perform project reviews and process walkthroughs incorporating technical, clinical and business solutions.
• Provide Epic support and ongoing end-user training.
• Develop, test, and implement Epic and related programs and systems.
• Coordinate projects and maintain schedules and plans.
• Participate in after-hours technical support on a rotating schedule.
• Ensure safe, compliant care and adherence to policies.

Skills

Analytical skills

Technical aptitude

Planning

Communication skills

Customer service

Leadership

Epic experience

Team collaboration

Education

Associates degree, preferred

Epic Certification

Tools

Epic Systems

Job description

Hybrid Details: Mostly remote with some in-office as needed

Job Description

The client is seeking a Senior Epic Application Analyst with at least four years of experience supporting and developing Epic applications, preferably with Epic ASAP certification and Emergency Department experience. The role will translate clinical and business needs into technical solutions, manage Epic application development and support, troubleshoot complex issues, coordinate projects, and provide training and ongoing support to end users.

Principal Accountabilities

Systems Development

• Translates user and department Epic system needs into technical solutions.
• Performs project reviews and process walk throughs incorporating technical, clinical and business solutions that will enhance user user productivity and department service levels.

Technical Administration

• Responsible for providing technical knowledge in the support of Epic as well as other software applications and operating systems.
• Performs intermediate to advanced analysis, design, building, testing, and implementation of Epic and other computer programs and systems.
• Demonstrates and applies information systems theory, processes and methodologies.

Technical Standards

• Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the Information Systems Department.

Application Support

• Demonstrates in-depth knowledge and techniques in supporting development projects and complex problem solving efforts involving Epic and other applications.
• Participates in after-hours technical support by rotating call schedule on a regular basis.
• Provides ongoing Epic support to users.

Planning & Coordinating

• Develops, prioritizes and executes projects according to established schedules and timeframes.
• Maintains an effective level of coordination on all assigned projects.
• Documents and reports on all plans, priorities and schedules.
• Informs Manager of status of all project assignments regularly

Training

• Contributes to the preparation and delivery of training sessions for staff

Communications

• Thinks, plans, leads and acts appropriately in tactical settings.
• Demonstrates strong communication and interpersonal relationship skills.

Customer Service

• Provides effective customer service by being courteous, polite and friendly toward others at all times.
• Acknowledges customers immediately in order to determine need and help the customer resolve issue or request.

Other

• Ensures safe care to patients, staff and visitors; adheres to all company policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models the client s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Minimum Qualifications

• Education: Associates degree, preferred
• Licenses/Certifications: Epic Certification required

Experience / Knowledge / Skills:

• Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation or a combination of MIS and working knowledge of hospital operations required
• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
• Previous Epic or other Health Information Systems experience required
• Experience in supporting complex problems
• Experience in assisting other Analysts
• Intermediate to advanced knowledge of Epic application support, development tools and methodologies
• Good analytical skills and technical aptitude
• Good planning and organizational skills
• Good communication, collaboration and customer service skills
• Demonstrated pattern of growth in ability to lead others

Must Haves

• EPIC ASAP Certification, if not Clindoc or Ambulatory certifications as a backup.
• Someone with experience working with an emergency department
• At least 4 years of experience in an Epic Application workspace

Nice to Haves:

• Someone local to Houston