Senior Enterprise Voice & Contact Center Architect

Louisiana Blue; Baton Rouge (LA); On-site; USD 110,000 - 160,000; Full time

Job summary

Louisiana Blue is seeking an experienced engineer to design, implement, and optimize enterprise voice, contact center, and communication technologies across cloud, on‑prem, and hybrid environments. You will ensure security, availability, and performance of mission‑critical services while mentoring staff and leading integrations and automation efforts.

The role emphasizes data‑driven improvements, platform upgrades, and documentation, with a focus on resiliency, AI‑enabled capabilities, and

Qualifications

• Five or more years of progressively responsible experience designing, implementing, supporting, and optimizing enterprise communications environments.

Responsibilities

• Design, engineer, implement, administer, and optimize enterprise voice, contact center, and communication technology solutions and lead the technical design and implementation of complex platform enhancements, integrations, and service improvements.
• Develop technical designs, implementation approaches, standards, and support practices for supported services and evaluate, test, recommend, and implement new technologies, capabilities, service enhancements, and AI‑enabled solutions.
• Lead complex troubleshooting, root‑cause analysis, and service restoration efforts for critical communication services.
• Develop and maintain integrations between communication platforms, business applications, cloud services, and enterprise systems and design and implement automation solutions, scripts, utilities, workflows, APIs, and lightweight applications that support business and operational requirements.
• Monitor platform health, performance, availability, capacity, and security through proactive engineering and operational practices and use data‑driven analysis to improve service quality, resiliency, and supportability.
• Lead or significantly contribute to upgrades, migrations, modernization efforts, and technology transformation initiatives.
• Develop and maintain technical documentation, operational procedures, design standards, and knowledge‑sharing materials and provide technical mentoring, coaching, and knowledge transfer to engineers and support teams.
• Support resiliency planning, disaster recovery readiness, and continuity‑related testing activities and recommend process improvements, operational efficiencies, engineering best practices, and longer‑term service improvements.

Skills

Enterprise voice

Contact center

System troubleshooting

Cloud & hybrid

Security & resiliency

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field

Equivalent combination of education and experience may be considered

Four years of relevant experience may be substituted for a bachelor's degree

Tools

APIs

Automation scripting

Monitoring tools

Job description

Louisiana Blue is seeking an experienced engineer to design, implement, and optimize enterprise voice, contact center, and communication technologies across cloud, on‑prem, and hybrid environments. You will ensure security, availability, and performance of mission‑critical services while mentoring staff and leading integrations and automation efforts.

The role emphasizes data‑driven improvements, platform upgrades, and documentation, with a focus on resiliency, AI‑enabled capabilities, and