Senior Enterprise UX Designer - Service Design

The Home Depot; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Home Depot is seeking a service-design focused UX Designer to shape end-to-end experiences for associates and customers. You will collaborate with product managers, engineers, researchers, and stakeholders to translate complex enterprise systems into intuitive solutions.

This hands-on role emphasizes creating service blueprints, journey maps, and artifacts that inform decisions, while driving clarity through ambiguity and promoting design-centered thinking across the product lifecycle.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 4+ years UX experience in an enterprise or retail environment.
• Experience with agile software development teams.
• Strong collaboration across product, engineering, and research.

Responsibilities

• Plan and align on the experience vision with partners; drive product alignment.
• Mentor junior UX resources and apprentices.
• Deliver design artifacts and test usability; lead data synthesis.

Skills

UX Design

Service Design

Systems Thinking

Stakeholder Collaboration

Education

Bachelor's Degree

Tools

Figma

Sketch

Jira

Job description

The Home Depot is seeking a service-design focused UX Designer to shape end-to-end experiences for associates and customers. You will collaborate with product managers, engineers, researchers, and stakeholders to translate complex enterprise systems into intuitive solutions.

This hands-on role emphasizes creating service blueprints, journey maps, and artifacts that inform decisions, while driving clarity through ambiguity and promoting design-centered thinking across the product lifecycle.