Enterprise UX Principal: Service Design Leader

The Home Depot; Atlanta (GA); On-site; USD 140,000 - 200,000; Full time

Job summary

The Home Depot in Atlanta seeks an Enterprise UX Principal to shape service design across complex operations, translating backend processes and associate workflows into end-to-end experiences. You will orchestrate service blueprints and scalable UX frameworks, aligning executives and cross-functional product, engineering, and operations teams.

You’ll lead strategic UX initiatives for multiple domains, run design thinking workshops, and drive systemic improvements.

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years of experience leading agile UX initiatives.
• Strong interpersonal and leadership skills.

Responsibilities

• Coaching and mentoring UX resources and aligning organization needs.
• Drive delivery of UX strategy artifacts and ensure consistency across product areas.
• Lead planning and strategy activities to align design patterns and testing methods.

Skills

Agile methodologies

Interpersonal savvy

Decision quality

Education

Bachelor's degree

Job description

The Home Depot in Atlanta seeks an Enterprise UX Principal to shape service design across complex operations, translating backend processes and associate workflows into end-to-end experiences. You will orchestrate service blueprints and scalable UX frameworks, aligning executives and cross-functional product, engineering, and operations teams.

You’ll lead strategic UX initiatives for multiple domains, run design thinking workshops, and drive systemic improvements.