Senior Enterprise Tools & Program Delivery Lead

Dynanet Corporation; Washington (District of Columbia); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Remote Work

Job summary

Dynanet Corporation seeks a Senior Enterprise Tools & Program Delivery Lead to administer and improve enterprise platforms used by customer technology teams and program offices. You will translate business needs into tool configurations, workflows, dashboards, and integrations while leading cross-team delivery and adoption efforts.

The role requires strong experience in enterprise tools administration, program delivery, and stakeholder coordination, with hands-on Jira/Confluence expertise

Qualifications

• 8+ years of relevant professional experience in enterprise technology, technical program or project delivery, IT management, enterprise applications, systems administration, software delivery, or a closely related discipline.
• 5+ years leading or coordinating technical and non-technical programs across multiple stakeholders.
• 4+ years supporting, administering, implementing, or improving enterprise tools or business systems with Jira and Confluence.
• Ability to translate business and technical needs into practical solution options, workflows, configurations, and support models.

Responsibilities

• Lead full lifecycle technical and non-technical projects and workstreams through planning, implementation, and operations.
• Coordinate deployments, migrations, enhancements, and changes across program offices, vendors, and admins.
• Facilitate IPT meetings and coordinate dependencies across teams and tool environments.
• Create dashboards and reports, analyze data, and present actionable information to stakeholders.

Skills

Enterprise tech experience

Technical program delivery

Jira/Confluence admin

Agile delivery

Education

Bachelor's degree

Tools

Jira

Confluence

Zendesk

Smartsheet

Tableau

Power BI

GitHub

Job description

Description

Position Details:

Job Title: Senior Enterprise Tools & Program Delivery Lead

Job Type: Full-time

Location: Washington,DC (Onsite 3x per week)

Dynanet Corporation Overview:

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.

About the Role:

The Senior Enterprise Tools & Program Delivery Lead is a hands-on technical delivery professional responsible for administering and improving the enterprise platforms used by "customer"technology teams and program offices. The role leads technical and non-technical initiatives from intake through implementation, adoption, and operational support; translates business needs into practical tool configurations, workflows, dashboards, integrations, and support models; and helps teams use the available tool ecosystem effectively.

Working across a multi-platform ecosystem of collaboration, work-management, ticketing, reporting, and development tools, this role combines enterprise application administration, solution assessment, program and project delivery, customer support, training, and cross-team coordination. It is a senior individual-contributor lead role with significant workstream and stakeholder leadership and applies Agile methods where appropriate to support effective delivery and continuous improvement.

Roles & Responsibilities:

Enterprise Tools Administration & Solutions

• Configure and administer Jira projects and Confluence spaces, including workflows, fields, screens, permissions, automations, templates, dashboards, and reports; establish repeatable administration standards that support maintainability and consistent use.
• Support and improve an enterprise tool ecosystem that includes Zendesk, Smartsheet, Tableau, Power BI, GitHub, and related collaboration, ticketing, reporting, workflow, and development platforms based on program and project needs.
• Assess current-state capabilities and business, technical, data, reporting, and support needs; recommend practical solutions through configuration, integration, workflow redesign, process change, platform consolidation, or new capabilities.
• Design or coordinate cross-platform integrations using APIs, connectors, automation, data imports and exports, authentication, and single sign-on; document data flows, ownership, and operational support needs.
• Set up tool environments for new program offices and project teams, including access, roles, licenses, baseline configurations, operating conventions, and transition to ongoing support.

Program & Project Delivery

• Lead full lifecycle technical and non-technical projects and workstreams from intake and planning through implementation, transition, and operations and maintenance.
• Manage scope, schedules, resources, risks, dependencies, decisions, and deliverables across multiple concurrent initiatives while maintaining clear plans and status information.
• Coordinate enterprise deployments, migrations, enhancements, and operational changes across program offices, vendors, administrators, developers, analysts, security teams, and operations personnel.
• Ensure projects are effectively planned, coordinated, documented, and delivered; address blockers, escalate issues, and implement practical corrective actions when conditions change.
• Facilitate Integrated Product Team (IPT) meetings and working sessions, coordinating dependencies and communication across teams, program offices, vendors, and separate tool environments.

Systems Support, Customer Service & Adoption

• Manage or coordinate enterprise-tool support intake, triage, escalation, root-cause analysis, change coordination, customer communication, and knowledge management.
• Onboard new program offices and project teams to enterprise tools, delivery processes, support channels, access models, and governance expectations.
• Create training materials, presentations, user guides, standard operating procedures, knowledge articles, and quick-reference content for technical and non-technical audiences.
• Conduct workshops, demonstrations, office hours, and role-based training; gather user feedback, identify adoption barriers, and improve tools, processes, and documentation.
• Support transition planning, knowledge transfer, and capability building so teams can sustain solutions after implementation.

Reporting, Analytics & Process Improvement

• Develop and maintain operational and executive dashboards, status reports, decision summaries, and cross-program reporting that provide clear, actionable visibility.
• Analyze project, service, and platform data to identify trends, risks, delivery constraints, support needs, and opportunities to improve adoption and customer experience.
• Establish useful performance indicators appropriate to each project or service, such as schedule health, risks, request volume, response time, backlog health, cycle time, adoption, and customer feedback; interpret measures in context rather than relying on a single metric.
• Identify and implement workflow, automation, data-quality, documentation, and service improvements based on analysis, feedback, post-project reviews, and lessons learned.

Stakeholder, Vendor & Governance Coordination

• Serve as a liaison among technical teams, non-technical stakeholders, program offices, executive leadership, vendors, and contractors.
• Prepare and present status updates, solution options, recommendations, risks, and decisions in a form appropriate for operational and executive audiences.
• Coordinate with governance, security, privacy, accessibility, acquisition, and operations stakeholders to align solutions and delivery practices with applicable requirements.
• Apply working familiarity with FISMA, FedRAMP, NIST guidance, Section 508, federal acquisition and procurement, capital planning, and IT governance when relevant to the assignment.

Agile Delivery Support

• Apply core Scrum, Kanban, SAFe, iterative-delivery, backlog-management, and continuous-improvement concepts when appropriate to the work.
• Facilitate planning, reviews, retrospectives, stand-ups, or other delivery sessions as needed, and support project managers, product owners, Scrum Masters, and team leads with practical guidance and cross-team impediment resolution.

Requirements

Required Professional Skills:

• 8+ years of relevant professional experience in enterprise technology, technical program or project delivery, IT management, enterprise applications, systems administration, software delivery, service delivery, or a closely related discipline. A related master's degree may substitute for up to two years of this overall experience requirement.
• 5+ years leading or coordinating technical and non-technical programs, projects, or major workstreams across multiple stakeholders, including responsibility for scope, schedules, risks, dependencies, decisions, and delivery outcomes.
• 4+ years supporting, administering, implementing, or improving enterprise tools or business systems. This experience should include advanced Jira and Confluence use plus hands-on configuration or administration experience, or clear evidence of transferable administration capability.
• Demonstrated ability to translate business and technical needs into practical solution options, workflows, configurations, integration approaches, implementation plans, and support models.
• Experience supporting users, triaging issues, communicating status, creating support or knowledge content, and improving customer and service-delivery processes.
• Ability to create dashboards and reports, analyze project or operational data, and present actionable information to technical, business, and executive stakeholders.
• Strong facilitation, training, documentation, written and verbal communication, analytical, customer-service, and problem-solving skills.
• Working knowledge of Scrum, Kanban, and SAFe concepts and the ability to explain and apply their core principles. Extensive Agile coaching experience is not required.

Preferred Professional Skills:

• Experience with several of the following or comparable platforms: Zendesk, Smartsheet, Tableau, Power BI, GitHub, enterprise collaboration tools, ticketing systems, or work-management applications.
• Previous software development, scripting, API, SQL, Power Query, Python, JavaScript, data-transformation, systems-integration, or workflow-automation experience.
• Experience with enterprise system integrations, migrations, cloud or application deployments, identity management, single sign-on, Okta, Azure, or government cloud environments.
• Experience developing training, onboarding, documentation, and change-adoption approaches for technical and non-technical users.
• Federal government or federal contracting experience.
• Familiarity with federal security, accessibility, acquisition, capital-planning, or IT-governance practices.
• PMP, CSM, PSM, SAFe, Kanban, ITIL, change-management, Atlassian administration, or comparable professional certification.

Dynanet Team Requirements and Expectations:

• Possess Strong written and verbal communication skills.
• Highly organized withthe ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
• Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
• Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
• Excellent judgment and creative problem-solving skills.
• Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
• Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.

Education/Experience Requirements:

• Education: Bachelor's degree in Project Management, Information Technology, Computer Science, Information Systems, Business Administration, Engineering, or a related field required. A related master's degree is preferred.
• Experience Equivalency: Candidates with a bachelor's degree must meet the full 8+ years of overall relevant experience stated above. A related master's degree may substitute for up to two years of that overall requirement, but does not replace the specialized project-delivery and enterprise-tools experience requirements.
• Security Eligibility: Mustbe able to obtain and maintain the required Public Trust suitability determination.

Employee Benefits Overview:

• Industry Competitive Compensation
• Medical and Dental Insurance
• Paid Time Off/Holidays
• 401(k) Retirement Plans with Matching
• Remote Work
• Paid Training
• Employee Referral Program
• Employee Development Program?

Remote work flexibility available with required onsite presence during core federal hours and additional coverage as mission dictates for team facilitation, stakeholder meetings, and agile ceremonies.