Senior Enterprise Tech Support Engineer-Windows & Security

sentinellabs; United States; Remote; USD 26,000 - 35,000; Full time

Benefits offered by this job

Equity programs

Flexible time off with five weeks of 5

Wellness and sick leave

Parental leave

Insurance

Pension contributions

Home-office allowance

Meal and wellbeing allowances

Employee assistance program

Job summary

SentinelLabs seeks a senior enterprise support specialist to diagnose and resolve complex issues in Windows, identity, networking, and security environments. You will own cases end-to-end and communicate clearly with customers while collaborating with escalation teams to improve tools and knowledge.

Required are solid technical support experience, familiarity with Windows/macOS/Linux, networking basics, and strong troubleshooting.

Qualifications

• Experience in technical support or similar customer-facing role.
• Knowledge of Windows, macOS or Linux; networking and security basics.
• Strong analytical troubleshooting and documentation skills.
• Clear written and verbal communication; customer focus and collaboration.
• Ability to manage multiple active cases with urgency and quality.

Responsibilities

• Respond to customer issues through support channels meeting targets.
• Investigate product and environment problems via logs and reproduction steps.
• Own cases from initial diagnosis to resolution or escalation.
• Provide timely, professional updates and clear troubleshooting documentation.
• Collaborate with escalation teams on complex cases.
• Turn recurring issues into reusable guidance and provide feedback.

Skills

Technical support

Endpoint security

Windows

macOS/Linux

Networking

Security concepts

PowerShell

Python

Bash

Cloud/SaaS support

Education

Cybersecurity certifications

Job description

SentinelLabs seeks a senior enterprise support specialist to diagnose and resolve complex issues in Windows, identity, networking, and security environments. You will own cases end-to-end and communicate clearly with customers while collaborating with escalation teams to improve tools and knowledge.

Required are solid technical support experience, familiarity with Windows/macOS/Linux, networking basics, and strong troubleshooting.