Senior Business Systems Analyst — Enterprise Digital Platforms

esri

Redlands (CA)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Job summary

Esri in Redlands, CA seeks an experienced Business Systems Analyst to analyze business processes, define requirements, and deliver solutions across CMS, web applications, data and reporting platforms, and marketing technologies.

You will translate objectives into detailed functional and data requirements, collaborate with product owners, architects, developers, and platform admins, and create comprehensive documentation to support scalable enterprise solutions.

Qualifications

5+ years of experience as a Business Systems Analyst supporting CMS, digital platforms, or enterprise web applications.
Experience documenting complex business processes and communicating across technical and business audiences.
Strong process analysis and requirements elicitation skills; able to facilitate workshops.
Web technologies and architectures knowledge: JavaScript, HTML, CSS, APIs, and cloud environments.
Experience supporting AI-powered chatbots or AI-enabled digital experiences.
Strong communication and prioritization skills in fast-paced environments.
Bachelor's degree in Information Systems, Computer Science, Software Engineering, Computer Engineering, Data Analytics, or related STEM.

Responsibilities

Lead requirements discovery and analysis through stakeholder interviews, workshops, process reviews, workflow analysis, and other business and systems analysis techniques.
Analyze complex business processes, digital platforms, and technical requirements to identify opportunities for process optimization, automation, and improved customer experiences.
Translate business objectives into detailed functional, technical, integration, and data requirements that support scalable enterprise solutions.
Partner with business stakeholders, product owners, architects, developers, and platform administrators to design and deliver digital solutions across content management systems, web applications, enterprise platforms, and marketing technologies.
Develop and maintain business and technical documentation including process models, workflow diagrams, business requirements, functional specifications, user stories, acceptance criteria, data mappings, API specifications, and system integration documentation.
Support the enhancement and optimization of enterprise content management systems (CMS), digital experience platforms, and customer-facing web applications.
Collaborate with engineering teams to support system integrations, testing activities, production releases, and post-deployment support throughout the software development lifecycle.
Facilitate backlog refinement, prioritization, roadmap planning, and Agile delivery activities while balancing business objectives, technical feasibility, and platform considerations.
Support privacy, compliance, data governance, and consent management initiatives, including integrations with enterprise governance platforms and regulatory requirements.
Evaluate emerging technologies, AI-enabled solutions, and digital platform capabilities to identify opportunities that improve operational efficiency and customer engagement.
Serve as a trusted advisor to business and technology stakeholders by recommending scalable, data-driven solutions that align business needs with enterprise platform strategy.