Senior Enterprise Solutions Architect

Artos AI; San Francisco (CA); On-site; USD 202,000 - 245,000; Full time

Job summary

Artos AI in San Francisco seeks a Senior Solutions Architect to own the technical relationship with our largest enterprise customers. You will blend customer partnership, technical leadership, and program management from initial discussions through deployment and expansion of use of the Artos platform.

You will collaborate with executives, IT, Security, Infrastructure, and product teams, guiding architecture reviews, deployment plans, and cross-functional delivery to ensure customer success and

Qualifications

• 8+ years leading enterprise customer programs in SaaS or similar.
• Experience guiding deployment and evolution of enterprise software in Fortune 500 contexts.
• Ability to influence stakeholders without direct authority.
• Strong understanding of cloud architecture, APIs, authentication, networking.
• Excellent communication and presentation skills across technical and executive audiences.

Responsibilities

• Build relationships with technical and business stakeholders and understand goals.
• Lead architecture reviews, roadmap discussions, and executive business reviews.
• Coordinate IT, Security, Regulatory, Infrastructure, and business priorities.
• Create implementation plans, release plans, project timelines, and milestones.
• Coordinate deployments, feature rollouts, upgrades, and integration projects.
• Manage multiple workstreams across customer teams and internal engineering.
• Track risks, dependencies, decisions, and customer commitments.
• Identify blockers early and work with the right teams to resolve them.
• Balance competing priorities while keeping stakeholders informed.
• Design deployment and integration approaches that align with customer architecture and security requirements.
• Advise customers on cloud infrastructure, authentication, networking, APIs, and integrations.
• Lead technical discovery for new initiatives and product capabilities.
• Partner with Engineering on customer-specific technical solutions.
• Coordinate technical escalations when deeper engineering support is needed.
• Translate customer requirements into actionable engineering work.
• Coordinate product releases and customer communication.
• Make sure Engineering understands customer commitments and timelines.
• Partner with Product on roadmap planning and customer feedback.
• Improve deployment processes, implementation playbooks, and customer engagement practices.
• Help build scalable processes as Artos grows.

Skills

Enterprise SaaS

Solutions Architecture

Program Management

Customer Engagement

Cloud Infrastructure

Security & Compliance

Education

Bachelor's degree in related field

Tools

AWS/Azure/GCP

Job description

Artos AI in San Francisco seeks a Senior Solutions Architect to own the technical relationship with our largest enterprise customers. You will blend customer partnership, technical leadership, and program management from initial discussions through deployment and expansion of use of the Artos platform.

You will collaborate with executives, IT, Security, Infrastructure, and product teams, guiding architecture reviews, deployment plans, and cross-functional delivery to ensure customer success and