Senior Enterprise Program Manager

Smash CR; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

SMASH CR is seeking a senior Program Manager to lead large-scale, transformational technology programs for enterprise clients in the United States. You will own delivery, governance, and financial performance, coordinating with cross-functional teams and executives to ensure outcomes.

This high-visibility role requires 10+ years in project/program management, experience with budgets of $25M+, and proven ability to manage distributed teams of 50+ resources across global environments.

Qualifications

• Bachelor's degree in a related field.
• 10+ years of Project Management experience.
• 5+ years of direct Program Management experience.
• Proven experience managing large-scale technology programs with budgets of $25M+.
• Proven experience leading distributed, matrixed teams of at least 50 resources.
• Experience working directly with Financial Services customers.
• Strong external client-facing program delivery experience.
• Demonstrated end-to-end ownership of complex programs, including scope, schedule, resources, governance, financials, risks, contracts, quality, and customer outcomes.
• Advanced experience managing and forecasting multimillion-dollar program budgets.
• Strong understanding of program financial health, profitability, forecasting, and executive financial reporting.

Responsibilities

• Own end-to-end delivery, execution, and quality of large-scale transformational technology programs.
• Lead multiple technical workstreams and globally distributed teams while maintaining accountability for overall program outcomes.
• Establish and maintain program governance and controls, including status reporting, risk and issue management, decision tracking, stakeholder engagement, and executive reporting.
• Manage program milestones, dependencies, critical risks, issues, decisions, and escalations.
• Proactively identify risks and drive mitigation and resolution through completion.
• Lead program-level decision-making and facilitate alignment between technical teams, customers, executives, and other stakeholders.
• Develop staffing and resource strategies in partnership with technical and organizational leadership.
• Manage large matrixed teams, including Project Managers and other delivery resources.
• Coach and mentor Project Managers to improve productivity, accountability, and delivery quality.
• Own program financials, including budgets, forecasting, profitability, resource costs, and overall financial health.
• Manage program-level procurement reporting and visibility.
• Develop executive dashboards, status reports, financial reporting, and presentations for senior leadership and client stakeholders.
• Ensure program delivery remains aligned with contractual obligations and Statements of Work (SOWs).
• Develop and estimate client SOWs and manage subsequent changes to scope, schedule, cost, and contractual commitments.
• Lead or support negotiations related to contract modifications and their impact on program delivery.
• Monitor customer satisfaction, delivery quality, and program profitability.
• Establish long-term program and portfolio goals and continuously identify opportunities to improve service delivery.
• Ensure effective onboarding and offboarding of program resources.

Education

Bachelor's degree in a related field

10+ years of Project Management experience

5+ years of direct Program Management experience

Large-scale technology programs with budgets of $25M+

Distributed matrixed teams of 50+ resources

Experience with Financial Services customers

External client-facing program delivery experience

End-to-end ownership of complex programs

Experience developing and managing SOWs

Executive communication and collaboration

Tools

Salesforce CRM

Job description

SMASH CR is seeking a senior Program Manager to lead large-scale, transformational technology programs for enterprise clients in the United States. You will own delivery, governance, and financial performance, coordinating with cross-functional teams and executives to ensure outcomes.

This high-visibility role requires 10+ years in project/program management, experience with budgets of $25M+, and proven ability to manage distributed teams of 50+ resources across global environments.