Senior Enterprise IT Support Engineer (Security-Cleared)

ENSCO, Inc.; Colorado Springs (CO); On-site; USD 100,000 - 130,000; Full time

Job summary

ENSCO, Inc. is seeking a Computer Support Specialist to support our Space Force customer in Colorado Springs. The role focuses on enterprise IT support, systems and infrastructure, cybersecurity compliance, and service operations.

Must be local to Colorado Springs and work in office full time. The position requires a Top Secret clearance, IAM II/IAT Level II certification, and 5 years of IT support experience in an enterprise setting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 5 years of IT support experience in an enterprise environment.
• Experience supporting enterprise operating systems and applications.
• Experience with enterprise help desk or IT service management systems (e.g., ServiceNow, Jira, Remedy).
• Strong troubleshooting skills across hardware, software, and network environments.
• Excellent communication and customer service skills.
• Current 8140 IAM II/IAT Level II or higher certification, and Comptia A+ or equivalent.
• Current U.S. DoW Top Secret security clearance, for which you must be a U.S. Citizen.

Responsibilities

• Provide Tier I/II technical support for enterprise users across multiple networks.
• Troubleshoot hardware, software, operating system, and application issues.
• Support desktops, laptops, peripherals, and enterprise collaboration tools.
• Diagnose and resolve issues involving enterprise applications, authentication services, and network connectivity.
• Support enterprise-wide IT systems including directory services, file services, and enterprise management platforms.
• Assist with deployment, configuration, and maintenance of enterprise workstations and devices.
• Support enterprise operating environments such as Windows, and virtualization platforms.
• Monitor system performance and assist in identifying infrastructure improvements.
• Install, configure, and upgrade enterprise hardware and software.
• Support system imaging, patch management, and configuration management processes.
• Assist in the lifecycle management of IT assets, including procurement, deployment, maintenance, and retirement.
• Ensure enterprise systems comply with organizational cybersecurity policies and frameworks (e.g., RMF, NIST, DoD STIGs).
• Support vulnerability remediation and patch compliance activities.
• Assist with incident response and troubleshooting security-related issues.
• Manage and resolve service tickets through enterprise IT service management systems.
• Escalate critical issues and coordinate with network, cybersecurity, and systems teams.
• Participate in change management and configuration management processes.
• Support enterprise service continuity during outages or operational incidents.
• Provide guidance and technical assistance to end users on enterprise systems and applications.
• Develop technical documentation and knowledge base articles.
• Train users and junior technicians on enterprise systems and troubleshooting procedures.
• Serve as a senior technical advisor to IT leadership on local operational issues.
• Mentor junior technicians and support personnel.
• Coordinate with system administrators, network engineers, cybersecurity teams, and vendors to resolve enterprise-wide issues.

Skills

Troubleshooting

Enterprise IT Support

Customer Service

ServiceNow/Jira/Remedy

Communication Skills

Security Clearance

Education

Bachelor's degree in IT/CS or related field

Tools

ServiceNow

Jira

Remedy

Job description

ENSCO, Inc. is seeking a Computer Support Specialist to support our Space Force customer in Colorado Springs. The role focuses on enterprise IT support, systems and infrastructure, cybersecurity compliance, and service operations.

Must be local to Colorado Springs and work in office full time. The position requires a Top Secret clearance, IAM II/IAT Level II certification, and 5 years of IT support experience in an enterprise setting.