Senior Enterprise Implementation Lead

Greenhouse; Ontario (CA); On-site; USD 62,348 - 76,353; Full time

Job summary

Greenhouse is hiring a Senior Implementation Consultant to help customers get the Greenhouse platform up and running. You’ll lead mid-market and enterprise deployments, guiding customers through timelines, data migration, integrations, and reporting to ensure a successful launch.

You will mentor customers on products, services, and best practices while collaborating with internal teams to drive customer value and post-implementation success.

Qualifications

• Customer-facing experience with global entities and multiple stakeholders.
• 2+ years of experience working with Enterprise customers (1,000+ employees).
• Background delivering complex software implementations and/or technical projects.
• Ability to break down terminology and concepts across various audiences.
• Experience communicating with a variety of customer personas at leadership levels.
• Advanced understanding of Greenhouse Recruiting (a plus).
• If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

Responsibilities

• Lead mid-market and enterprise customers through successful implementations and launches.
• Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value.
• Drive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks.
• Provide support and mentorship by demonstrating knowledge of products, services, and best practices.
• Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies.
• Advocate for client needs and product requests to Greenhouse's internal support, product, engineering, and sales teams.
• Partner with internal teams to ensure a smooth transition for customers post-implementation and work with our technical teams for data migration, integrations, and reporting.
• Become a subject matter expert on all Greenhouse products.
• Additional projects and responsibilities as business needs require.

Job description

Greenhouse is hiring a Senior Implementation Consultant to help customers get the Greenhouse platform up and running. You’ll lead mid-market and enterprise deployments, guiding customers through timelines, data migration, integrations, and reporting to ensure a successful launch.

You will mentor customers on products, services, and best practices while collaborating with internal teams to drive customer value and post-implementation success.