Senior Enterprise Implementation Consultant

Samsara; Sacramento (CA); Hybride; USD 100 000 - 153 000; Plein temps

Avantages offerts par ce poste

Flexible, remote-friendly model

Professional development stipend

Health and parental leave plans

Résumé du poste

Samsara's Strategic Customer Success team partners with Enterprise customers to ensure adoption and ongoing value from our IoT solutions. You will own deployments for large clients, aligning with Sales, Support, and Product, while building trusted executive relationships and driving successful outcomes.

The role emphasizes cross-functional collaboration, leadership in implementation projects, and a customer-first mindset in a fast-growth environment.

Qualifications

• 6+ years in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• This role demands strong priority management and high emotional intelligence.
• Experience with technical products.
• Solutions-oriented with strong problem solving skills.
• Excellent consultative skills with end-to-end implementations.
• Proven ability to build trust and communicate with executives, Product and Engineering leaders, and day-to-day users.
• Driven, proactive, and able to thrive in a fast-paced environment.
• Diplomacy and poise under pressure with customers.
• Bachelor’s degree from a 4-year institution.
• Experience serving large-scale Fortune 500 clients.

Responsabilités

• Be on the front-lines and help customers increase safety, efficiency and sustainability with our IoT platform.
• Manage deployment of Samsara technology to large-scale customers for rapid time-to-value.
• Create launch plans and a roadmap to boost product usage.
• Track implementation progress, adoption, and account health.
• Run training sessions and demonstrate Samsara’s technology to executives and users.
• Handle multiple engagements simultaneously and collaborate cross-functionally to deliver an exceptional customer experience.
• Mentor the broader Customer Success and Support teams.
• Deeply understand Samsara platform capabilities and explain them to all customer types.
• Champion Samsara’s cultural principles as we scale globally.

Connaissances

Senior CS/AM/Consulting

Enterprise SaaS

Priority management

Technical products

Problem solving

End-to-end implementations

Executive stakeholder management

Diplomacy under pressure

Bachelor’s degree

Formation

Bachelor's degree

Description du poste

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role

Samsara’s Strategic Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

In this role, you will:

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.
• An ideal candidate also has:
• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.

The range of annual base salary for full-time employees for this position is below.

Annual Base Salary$100,406—$153,409 USD

Beyond compensation, we provide the foundations that enable long-term success:

• a flexible, employee-led remote model
• a professional development stipend
• comprehensive health and parental leave plans
• and more

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process.

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