Senior Enterprise Experience Architect

00015 Ameriprise Financial Services, LLC.; Minneapolis (MN); Hybrid; USD 115,000 - 157,000; Full time

Job summary

Ameriprise Financial Services, LLC. seeks a seasoned professional to drive customer experience across the enterprise using business architecture to link strategy to execution.

You will map customer journeys, lead cross-functional design teams, and champion a customer-centric culture with executive-level influence. The role requires 7–10 years of experience, a bachelor’s degree, and strong communication, analysis, and leadership skills.

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Business, or related field.
• 7–10 years of relevant experience required.
• 2+ years business architecture experience including strategy and solution delivery.
• Advanced knowledge of modeling, simulation and analysis techniques.
• Experience leading business process improvement initiatives and operations delivery.
• Proven ability to apply architectural principles to business challenges.
• Experience using Microsoft Office products: PowerPoint, Excel, Visio.

Responsibilities

• Use business architecture tools to assess improvements and road-mapping.
• Map customer journeys to uncover moments of truth and improve experiences.
• Lead design teams and act as SME or proxy product owner.
• Drive a customer-centric culture and educate across functions.
• Develop capability road maps aligned to business strategy.
• Influence executive decisions and identify innovative technologies.

Skills

Years of experience

Business architecture

Communication skills

Modeling & analysis

Process improvement

Architectural principles

MS Office (PowerPoint, Excel, Visio)

Education

Bachelor’s degree or equivalent in Computer Science, Business, related field

Tools

Visio

Excel

PowerPoint

Job description

Ameriprise Financial Services, LLC. seeks a seasoned professional to drive customer experience across the enterprise using business architecture to link strategy to execution.

You will map customer journeys, lead cross-functional design teams, and champion a customer-centric culture with executive-level influence. The role requires 7–10 years of experience, a bachelor’s degree, and strong communication, analysis, and leadership skills.