Senior Enterprise Database Platform Support Engineer

PlanetScale; United States; Remote; USD 120,000 - 200,000; Full time

Job summary

A leading database company is seeking a Software Engineer to support enterprise clients and handle database issues. This role involves direct customer communication, identifying product gaps, and working with technical teams. Ideal candidates should have experience with PostgreSQL, MySQL, and Kubernetes, alongside strong troubleshooting skills. The company fosters an inclusive work environment and offers a competitive salary ranging from $120,000 to $200,000.

Qualifications

• Experience supporting production databases at scale.
• Strong ability to communicate directly with customers.
• Willingness to troubleshoot complex issues independently.

Responsibilities

• Advise and handle support requests from enterprise customers.
• Identify product gaps and escalate them.
• Participate in an on-call rotation for urgent issues.

Skills

Support for production databases and applications

Database internals and performance tuning

Communication with customers

Experience with Kubernetes

Tools

PostgreSQL

MySQL

Cloud platforms (AWS, GCP, Azure)

Job description

A leading database company is seeking a Software Engineer to support enterprise clients and handle database issues. This role involves direct customer communication, identifying product gaps, and working with technical teams. Ideal candidates should have experience with PostgreSQL, MySQL, and Kubernetes, alongside strong troubleshooting skills. The company fosters an inclusive work environment and offers a competitive salary ranging from $120,000 to $200,000.