Senior Enterprise Customer Success Manager

Spectrum; Phoenix (AZ); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

RapidScale is evolving Customer Success into a core capability, driving retention and expansion for enterprise customers. The Customer Success Manager IV owns outcomes and value realization, coordinating across Sales, Delivery, Operations, Consulting, and Support.

The role focuses on onboarding, adoption, renewal readiness, and proactive risk mitigation, ensuring customers see measurable business impact and long-term value.

Qualifications

• Bachelor's degree in a related discipline with 8+ years of experience, or advanced degrees with corresponding years.
• Proven experience in customer success, account management, or consulting within B2B technology or services.
• Strong communication and stakeholder management skills; ability to lead cross-functional teams.

Responsibilities

• Own accountability for ensuring customer outcomes and value realization across a portfolio of enterprise customers.
• Develop and maintain Outcome-Based Success Plans tied to customer objectives and milestones.
• Lead customer conversations focused on value realization, adoption, and roadmap alignment.

Skills

Customer Success

Account Management

Stakeholder Management

Cross-functional Collaboration

Leadership

Education

Bachelor's degree in a related discipline

Master's degree

PhD

12 years of relevant professional experience

Job description

RapidScale is evolving Customer Success into a core capability, driving retention and expansion for enterprise customers. The Customer Success Manager IV owns outcomes and value realization, coordinating across Sales, Delivery, Operations, Consulting, and Support.

The role focuses on onboarding, adoption, renewal readiness, and proactive risk mitigation, ensuring customers see measurable business impact and long-term value.