Senior Enterprise CSM — Remote, Equity & Growth

PassFort; Memphis (TN); Remote; USD 140,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401K plans

Remote work budget

Personal development budget

Annual workation trip

Additional leave for weddings

Job summary

PassFort in Tennessee is seeking a Senior Customer Success Manager to lead enterprise customer relationships. You will be responsible for onboarding, adoption, and retention, ensuring clients realize long-term value from our platform.

The ideal candidate will have at least 5 years in a similar role, strong communication skills, and expertise in managing Enterprise SaaS customers. Competitive salary starts at $140,000-$155,000 along with various benefits including health insurance and remote work support.

Qualifications

• Minimum 5 years in a customer-facing role, ideally as Customer Success Manager or similar.
• Experience with managing Enterprise SaaS customers.
• Proven experience in onboarding, retention, and renewal management.

Responsibilities

• Lead relationships with enterprise customers and ensure long-term value.
• Manage onboarding and implementation to set customers up for success.
• Monitor customer health and product usage to identify risks early.

Skills

Customer Success Management

Stakeholder Management

Communication Skills

Commercial Awareness

Job description

PassFort in Tennessee is seeking a Senior Customer Success Manager to lead enterprise customer relationships. You will be responsible for onboarding, adoption, and retention, ensuring clients realize long-term value from our platform.

The ideal candidate will have at least 5 years in a similar role, strong communication skills, and expertise in managing Enterprise SaaS customers. Competitive salary starts at $140,000-$155,000 along with various benefits including health insurance and remote work support.