Senior Enterprise CSM — Onboarding & Renewals (Remote)

Story Terrace Inc.; Annapolis (MD); Remote; USD 140,000 - 155,000; Full time

Benefits offered by this job

Health insurances

401K plans

Remote work budget

Personal development budget

Annual workation trip

Additional leave for weddings/partnerships

Job summary

Story Terrace Inc. is looking for a Senior Customer Success Manager based in Annapolis, Maryland to lead enterprise customer relationships across the US. Your main responsibility will be ensuring long-term value from our AI-first SaaS platform for our enterprise clients.

The ideal candidate will have at least 5 years of experience in customer success, be commercially aware, and excel at stakeholder management. The role offers a competitive salary and numerous benefits, including remote work opportunities and professional development budgets.

Qualifications

• At least 5 years’ experience in Customer Success Management or related roles.
• Experience managing Enterprise SaaS customers and driving renewals.
• Proven track record in onboarding and achieving customer satisfaction.

Responsibilities

• Manage a portfolio of enterprise customer accounts as the main contact.
• Lead onboarding and implementation efforts for customer success.
• Conduct regular business reviews and monitor customer health.

Skills

Customer Success Management

Onboarding

Stakeholder Management

Communication

Commercial Awareness

Tools

Primavera P6

Job description

Story Terrace Inc. is looking for a Senior Customer Success Manager based in Annapolis, Maryland to lead enterprise customer relationships across the US. Your main responsibility will be ensuring long-term value from our AI-first SaaS platform for our enterprise clients.

The ideal candidate will have at least 5 years of experience in customer success, be commercially aware, and excel at stakeholder management. The role offers a competitive salary and numerous benefits, including remote work opportunities and professional development budgets.