Senior Enterprise CSM – Growth & Retention

NetBox Labs, Inc.; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

NetBox Labs, Inc. is seeking a Senior Customer Success Manager to own long-term success and growth for a strategic customer portfolio. You will ensure customers realize sustained value from NetBox Labs' products and services, driving strong net revenue retention and CLV.

You will act as a trusted advisor, align customers to business and technical objectives, identify risks and growth opportunities, and help shape CS strategy as the organization scales.

Qualifications

• 5+ years in Customer Success or related role.
• Proven retention, expansion, and long-term customer value in SaaS or subscription business.
• Experience managing complex, technical customers and enterprise stakeholders.

Responsibilities

• Own NRR and CLV for a portfolio of mid-market and enterprise customers.
• Develop and execute customer success plans aligned to customer goals and outcomes.
• Drive onboarding, adoption, and ongoing value realization across the customer lifecycle.
• Build executive-level relationships with senior customer stakeholders.
• Partner with renewals teams and sales to drive renewal and expansion conversations.
• Identify churn risk and create proactive action plans.

Skills

Customer Success

Account Management

SaaS

Job description

NetBox Labs, Inc. is seeking a Senior Customer Success Manager to own long-term success and growth for a strategic customer portfolio. You will ensure customers realize sustained value from NetBox Labs' products and services, driving strong net revenue retention and CLV.

You will act as a trusted advisor, align customers to business and technical objectives, identify risks and growth opportunities, and help shape CS strategy as the organization scales.