Senior Enterprise AI Frontier Engineer

Scale; San Francisco, New York (CA, NY); On-site; USD 288,000 - 360,000; Full time

Benefits offered by this job

Equity compensation

Health/Dental/Vision coverage

Retirement benefits

Learning stipend

Generous PTO

Commuter stipend

Job summary

Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities.

Scale AI’s Enterprise team seeks a Senior Staff Frontier Agents Engineer to bridge cutting-edge AI with strategic customers, architect custom AI solutions, and ensure successful deployment

Qualifications

• 12+ years of software engineering experience with strong fundamentals in data structures, algorithms, and system design.
• Production Python expertise with experience in modern ML/AI frameworks (e.g., LangChain, LlamaIndex, HuggingFace, OpenAI API)
• Experience with cloud platforms (AWS, GCP, or Azure) and modern data infrastructure
• Strong problem-solving skills with the ability to navigate ambiguous requirements and rapidly iterate toward solutions
• Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences

Responsibilities

• Partner directly with enterprise customers to understand their technical infrastructure, data pipelines, and business requirements
• Design and implement custom integrations between Scale's platform and customer data environments (cloud platforms, data warehouses, internal APIs)
• Build robust data connectors and ETL pipelines to ingest, process, and prepare customer data for AI workflows
• Deploy and configure AI models and agents within customer security and compliance boundaries
• Develop production-grade AI agents tailored to customer use cases across domains like customer support, data analysis, content generation, and workflow automation
• Architect multi-agent systems that orchestrate between different models, tools, and data sources
• Implement evaluation frameworks to measure agent performance and iterate toward business objectives
• Design human-in-the-loop workflows and feedback mechanisms for continuous agent improvement
• Create sophisticated prompt engineering strategies optimized for customer-specific domains and data
• Build and maintain prompt libraries, templates, and best practices for customer use cases
• Conduct systematic prompt experimentation and A/B testing to improve model outputs
• Implement RAG (Retrieval Augmented Generation) systems and fine-tuning pipelines where appropriate
• Serve as the primary technical point of contact for strategic enterprise accounts
• Collaborate with customer data scientists, ML engineers, and software developers to ensure smooth integration
• Provide technical training and knowledge transfer to customer teams
• Work closely with Scale's product and engineering teams to translate customer needs into product improvements
• Document technical architectures, integration patterns, and best practices
• Debug complex technical issues across the entire stack, from data pipelines to model outputs
• Rapidly prototype solutions to unblock customers and prove out new use cases
• Stay current on the latest AI/ML research and tools, bringing innovative approaches to customer problems
• Identify opportunities for productization based on common customer patterns

Skills

Software engineering

Production Python

LangChain

LlamaIndex

HuggingFace

OpenAI API

Cloud platforms

Problem solving

Communication

Tools

LangChain

LlamaIndex

HuggingFace

OpenAI API

Docker

Kubernetes

Terraform

Bicep

Job description

Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities.

Scale AI’s Enterprise team seeks a Senior Staff Frontier Agents Engineer to bridge cutting-edge AI with strategic customers, architect custom AI solutions, and ensure successful deployment