Senior Enrollment Specialist

Thyme Care; Nashville (TN); Remote; Full time

Job summary

Join an innovative healthcare organization dedicated to transforming the cancer care experience. As a Senior Enrollment Specialist, you will play a crucial role in outreach and education, guiding prospective members through their cancer journey. This position requires strong persuasive communication skills, empathy, and the ability to build trusting relationships. You will be part of a diverse team focused on improving operational workflows and enhancing member experiences. If you are passionate about making a difference in healthcare and thrive in a fast-paced environment, this is the opportunity for you.

Benefits

Incentive Compensation

Flexible Work Hours

Remote Work Opportunity

Paid Holidays

Professional Development Opportunities

Qualifications

• 2+ years experience in outbound enrollment roles with proven success.
• Strong ability to mentor junior team members and improve processes.

Responsibilities

• Make 80-100 outbound calls daily to educate prospective members.
• Train and coach junior Enrollment Specialists as needed.

Skills

Persuasive Communication

Empathy

Problem Solving

Listening Skills

Time Management

Education

High School Diploma or Equivalent

Bachelor's Degree (Preferred)

Tools

Zoom

Google Suite

Slack

Electronic Health Records

Job description

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

As a Senior Enrollment Specialist, your job is to outreach and talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. This role reports to an Enrollment Team Lead and serves as a best-in-class, seasoned enrollment specialist to support special populations and challenging escalations, as well as to train and coach junior members of the team as needed. The primary responsibilities include:

• Making outbound calls to 80-100 prospective members every day.
• Serving as an experienced member of the team, including stepping into training and coaching more junior Enrollment Specialists as needed.
• Surfacing member feedback and priorities and helping our care team understand the needs of the members you enroll.
• Identifying and appropriately surfacing challenges with our processes, tools, and data to improve operational workflows.

To ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.

Within your first three months, you will:

• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 80-100 outbound calls with prospective members each day.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goals.

WHAT YOU’VE DONE

• Minimum of 2+ years of experience working in an enrollment capacity in a role that is explicitly outbound and persuasive in nature, with a proven track record of success across both productivity and conversion metrics.
• Successfully mentored and coached junior team members, contributing to their development and overall team performance.
• Demonstrated ability to surface operational challenges and provide actionable recommendations to improve processes, tools, and workflows.

WHAT LEADS TO SUCCESS

• Act with our members in mind. Thyme Care’s mission matters deeply to you, particularly our member experience.
• Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs and do what it takes to ensure that urgent and important needs are acted on immediately.
• Comfortable with ambiguity. You have a proven track record of success in scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
• Expertise. You bring 2+ years of experience in outbound enrollment roles, excelling at persuasive communication and achieving high productivity and conversion metrics. You’re skilled at building rapport with diverse audiences, mentoring junior team members, and identifying process improvements to enhance workflows. With a strong connection to Thyme Care’s mission, you demonstrate empathy and adaptability in fast-paced environments, leveraging technology and problem-solving skills to deliver consistent results.
• Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them.
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with Zoom, Google Suite, Slack, electronic health records and comfort learning new technology is important.
• A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full-time position. The pay rate for this role is $26.44/hour + incentive compensation. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs.

The shift for this role will be 9:00am-5:30pm EST. In order to ensure we have sufficient coverage at all times, we ask that our Care Team be prepared to work up to 2 holidays per year compensated at a 1x hourly rate in addition to a 1.5x holiday rate.

We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.

The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.