Senior Engineering Manager

Jaide Health; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Equity opportunities

Growth and development support

Job summary

Jaide Health is seeking a Senior Engineering Manager to lead its Lifecycle Management team in San Francisco. This is a hands-on role focused on engineering execution and managing a distributed team. The ideal candidate will have strong experience in leading agile teams within a SaaS environment and be conversant with Salesforce and full-stack technologies.

The role offers impactful contributions to Jaide Health's flagship product, ensuring high-quality delivery and customer satisfaction, all within a dynamic AI-driven culture.

Qualifications

• 7+ years in software engineering, with 3+ years managing teams in SaaS.
• Experience running agile teams with predictable delivery in two-week sprints.
• Familiarity with Salesforce ecosystem for code review and issue triage.

Responsibilities

• Lead and manage the Lifecycle Management Scrum Team with 7-8 engineers.
• Drive customer success and be the engineering point of contact for escalations.
• Enhance technical quality and leverage AI tools for development and testing.

Skills

Scrum leadership

Software engineering experience (7+ years)

Salesforce platform knowledge

Full-stack technical fluency

Customer-facing composure

Bias for action

AI adoption experience

Tools

Salesforce

Java

React

PostgreSQL

AI tools (Claude Code, Copilot)

Job description

Senior Engineering Manager, Lifecycle Management

About Nue

Nue is a fast-growing revenue lifecycle platform that manages the entire revenue lifecycle for any revenue model, across multiple channels. We integrate tightly with Salesforce and leading ERPs to give customers a unified, compliant view of their revenue — from quoting and pricing to billing, collections, and revenue recognition. Our customers include some of the most recognized names in AI and SaaS.

The Role

We're looking for a Senior Engineering Manager to lead the Lifecycle Management (LCM) team — the most visible and widely adopted product in the Nue platform. Every Nue customer uses Lifecycle Manager. It is where quotes are built, subscriptions are managed, change orders are processed, and renewals are executed. You'll own the engineering execution for this product, manage a distributed team, and be the front line for customer‑impacting technical decisions.

This is not a "sit in meetings" management role. We need a hands‑on engineering leader who can run a tight scrum, triage production issues with AI‑assisted tooling, and make sound technical judgment calls under pressure. You won't be writing code all the time, but you'll be expected to read it, troubleshoot it, and know where the problems are.

What You'll Do

Lead the Lifecycle Management Scrum Team

• Own sprint planning, execution, and delivery for a team of 7‑8 engineers across multiple time zones (San Mateo, Toronto, Calgary, Winnipeg, Auckland).
• Run two‑week sprints with releases twice per month. Ensure predictable, high‑quality delivery.
• Remove blockers, manage dependencies across teams (Billing, DevEx, Data & Integrations), and drive engineering decisions within the team.

Own Customer Success for Lifecycle Management

• Be the engineering point of contact for customer escalations on the most customer‑facing product in the platform.
• Triage and prioritize incoming customer urgent requests, balancing them against roadmap commitments.
• Join customer calls with Customer Success and Solutions Architecture when deep technical context is needed.
• Drive root cause analysis on customer‑reported issues and ensure durable fixes over workarounds.

Drive Technical Quality and AI Adoption

• Use AI tools (Claude Code, Windsurf, Copilot) daily for troubleshooting, identifying gaps in test coverage, and reviewing code quality — and hold the team to the same standard.
• Partner with QA to increase automated test coverage for LCM's critical user journeys.
• Ensure the team writes testable, observable code and follows engineering best practices (design review, CI/CD, code review).

Grow and Develop the Team

• Hire, onboard, and mentor engineers. Actively participate in recruiting — interview candidates, provide calibrated feedback, and raise the bar.
• Conduct regular 1:1s, provide actionable feedback, and support career development for each team member.
• Build a culture of urgency, ownership, customer empathy, and continuous improvement.

What We're Looking For

Must Have

• 7+ years of software engineering experience, with at least 3 years managing engineering teams in a product‑focused SaaS environment.
• Strong Scrum leadership — you've run high‑performing agile teams and know how to deliver predictably in two‑week sprints with distributed teams.
• Salesforce platform experience — familiarity with Apex, Lightning Web Components (LWC), managed packages, or Salesforce ecosystem development. You don't need to be an expert, but you need to be conversant enough to review code, triage platform issues, and make architectural calls.
• Full‑stack technical fluency — ability to read and reason about code across Java (backend), JavaScript/TypeScript/React (frontend), and SQL (Postgres). You should be able to troubleshoot a production issue end‑to‑end.
• Customer‑facing composure — experience working directly with customers or customer success teams on technical escalations. You're comfortable on a call explaining a root cause and committing to a fix timeline.
• Bias for action — you default to doing, not delegating. When something is broken, you dig in. When a process isn't working, you fix it. You don't wait to be told.
• Active AI adoption — you use AI‑assisted development tools (Claude Code, Copilot, Cursor, Windsurf, or similar) as part of your daily workflow for troubleshooting, code review, test generation, or analysis. You can describe specifically how, not just that you do.

Preferred

• Experience with quote‑to‑cash, CPQ, subscription lifecycle management, or revenue operations software.
• Experience managing teams that build Salesforce managed packages (2GP/ISV).
• Familiarity with event‑driven architectures, API orchestration, and CRM/billing system integrations.
• Experience with enterprise customers — you understand the complexity of multi‑org Salesforce environments, custom automation, and the care required when your product runs inside someone else's platform.
• Track record of building or scaling engineering teams from 5‑10 to 15+ engineers.

Tech Stack

• Salesforce Platform: Apex, Lightning Web Components (LWC), SOQL, Flows, managed packages
• Backend: Java (Spring Boot), Node.js, REST APIs, GraphQL
• Frontend: React 16, TypeScript, Material‑UI, Webpack
• Database: PostgreSQL (AWS RDS), Salesforce SOQL/SOSL
• Infrastructure: AWS (Lambda, SQS, S3), Docker, GitLab CI/CD
• AI Tooling: Claude Code, Windsurf, Copilot (used daily across engineering)
• Collaboration: Jira, Slack, Gem, Fellow, Confluence

What the Team Looks Like Today

The Lifecycle Management team builds a Salesforce managed package that powers Nue's CPQ and subscription lifecycle capabilities. The product handles:

• Quoting: Configure‑price‑quote workflows with complex product bundles, pricing rules, discounts, and approvals
• Change Orders: Mid‑term subscription modifications (upgrades, downgrades, renewals, cancellations, co‑terms)
• Order Management: Quote‑to‑order conversion, order activation, and billing handoff
• Subscription Lifecycle: Renewal flows, entitlement management, subscription events

The team currently has 7 members spread across San Mateo, Toronto, Calgary, Winnipeg, and Auckland. They ship on two‑week sprints with twice‑monthly releases.

Why You'll Love This

• Maximum impact — Lifecycle Management is Nue's flagship product. Every customer uses it. Your work is directly visible in revenue and customer satisfaction.
• Real ownership — this isn't a large company where managers attend meetings about meetings. You'll own outcomes end‑to‑end for a product that matters.
• AI‑forward engineering culture — Nue mandates AI tool adoption across engineering. You'll work with a team that uses Claude Code daily, and you'll help define how AI changes the way we build and test software.
• Growth trajectory — the engineering org is scaling from ~45 to ~80 this year. You'll have the opportunity to grow your team and your scope as the company scales.
• Competitive compensation — salary, equity, and benefits. Equity at Nue's current stage represents meaningful upside.

Nue is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Req ID: R75